This coming 14th is going to be my 3rd billing cycle with them. I signed up for the web price for a 10’x20’ was $122/month. After the mandatory insurance fee and taxes it came to $144 a month. Lo and behold I just got a notice in the mail from them today which was a rates change notice and now the 4th months fee is going to be $244. I honestly don’t think that could have been planned any better just as I literally moved everything I needed into the unit. They said it was due to inflation costs etc, which is bull crap. It’s a storage unit, the metal and concrete has been paid for upon completion of building the facility. I’m pissed about this it’s an extra $100 a month. The last place I thought I would get squeezed from is by a damn storage unit place. And the kicker… the web special on their site right now is listed for the same unit I have for $141/month, so they are full of it. Answer from Zestyclose_Wall5848 on reddit.com
ConsumerAffairs
consumeraffairs.com › home › moving › moving prep › best moving containers and storage
Extra Space Storage Reviews: Written By Customers
I have come across the worst feeling I have had with regard to the distrust, dissatisfaction, and just out thievery for the sole purpose of satisfying one's alter egos within ...
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Reddit
reddit.com › r/bayarea › experience with extraspace storage?
r/bayarea on Reddit: Experience with ExtraSpace Storage?
March 24, 2024 -
Anyone have any first-hand experience with ExtraSpace Storage?
Looking at renting a small storage locker from them. Their "web special" prices are good, and the reviews seem generally positive, but do mention price increases over time without any real details. Seems that their web specials would be even more open to increase given they are starting lower.
Anyone used them? How was it, and how did the prices increase over time? Specifically looking at Sunnyvale or Santa Clara, but any experience is welcome.
Top answer 1 of 24
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This coming 14th is going to be my 3rd billing cycle with them. I signed up for the web price for a 10’x20’ was $122/month. After the mandatory insurance fee and taxes it came to $144 a month. Lo and behold I just got a notice in the mail from them today which was a rates change notice and now the 4th months fee is going to be $244. I honestly don’t think that could have been planned any better just as I literally moved everything I needed into the unit. They said it was due to inflation costs etc, which is bull crap. It’s a storage unit, the metal and concrete has been paid for upon completion of building the facility. I’m pissed about this it’s an extra $100 a month. The last place I thought I would get squeezed from is by a damn storage unit place. And the kicker… the web special on their site right now is listed for the same unit I have for $141/month, so they are full of it.
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This company is so bad. I have a friend who worked in their national sales dept and they said that every single customers calls are recorded. Then the employees are given 2-3 hours a week to listen to calls where the customers personal info is not even blocked out! So everyone has access to the customers drivers license #, date of birth, passport info, address, phone#, children’s names, email etc etc. Not only that but employees can see and take a picture of all the items listed for the units inventory on each account. So if you say you are storing antiques, art work, tools, jewlery, computers, office equipment, medical devices, boats, rvs, classic car, furniture etc you are basically advertising to be robbed. Employees are able to share that info with anyone and also share the gate code and unit number listed on your account. Making break ins very easy as well because the roofs of the buildings are easily cut and units broken into often. All the training classes listen to these calls as well, and can access all the units info and customers info on the account. They say it’s to learn from. However, the company does nothing to block out or protect customers personal info! Nor does it ask permission to publicize the customers personal information! I was shocked!!!!!!!
Videos
Extra Space Storage is very demure 📦💚 #storage #selfstorage #extraspacestorage #moving #movingday #apartment #newapartment | TikTok
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Storage Review! - YouTube
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Self Storage Customer Testimonials | Extra Space Storage - YouTube
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Extra Space Storage Vs Cubesmart | Which Storage Unit Is Better?
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Inside Extra Space Storage: 2024 Year in Review - YouTube
Extra Space Storage on Instagram: "Figuring out what size ...
Trustpilot
trustpilot.com › home › business services › shipping & logistics › warehouse › extra space storage reviews
Extra Space Storage Reviews | Read Customer Service Reviews of www.extraspace.com
3 weeks ago - ... This is a fraudulent service that lures you in with low prices and then, without any prior warning or contract breakdown, increases your rate by 50–100%. I was overseas for a few months when they doubled my price.
Move.org
move.org › home › self-storage › 2023 extra space storage review
Extra Space Storage 2023 Review: Pricing & More | Move.org
Extra Space Storage has become a better storage company from 2021–2022. Its overall Move.org star rating increased from 4.5 to 4.8 (out of 5) due to lower prices and increased availability. Customer reviews have remained average overall.
Published July 18, 2024
Sitejabber
sitejabber.com › home & garden › moving › self storage › extra space storage
Extra Space Storage Reviews - Read 155 Customer Reviews of Extra Space Storage | Sitejabber
155 reviews for Extra Space Storage, 1.6 stars: 'Rate increase of 53% in less than a year. I explicitly asked if I had an "introductory" rate when moving in. I was told "no, I was getting normal rate". Then 2 rate increases in 9 months... up 53%. When I called office to express the concern, I was hung up on.
Birdeye
birdeye.com › extra-space-storage-154289807441702
Extra Space Storage - 2,952 Reviews - Self Storage in Boston, MA - Birdeye
Extra Space Storage has a 4.9 star rating with 2,952 reviews.
Google Support
support.google.com › business › thread › 241607160 › extra-space-storage-with-400-reviews-the-first-month-it-was-open-how-do-i-get-them-removed
Extra Space Storage with 400+ reviews the first month it was open - How do I get them removed? - Google Business Profile Community
Skip to main content · Google Business Profile Help · Sign in · Google Help · Help Center · Community · Google Business Profile · Terms of Service · Submit feedback · Send feedback on
Indeed
indeed.com › companies › real estate › extra space storage
Working at Extra Space Storage: 1,640 Reviews | Indeed.com
1,640 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more.
Extra Space Storage
extraspace.com
Extra Space Storage | Find Secure Self Storage Units Near You
Our storage facilities are always tidy and well-maintained. Dust bunnies can’t hide under these bright lights. Enjoy peace of mind while storing what’s precious. We’ll take care of your stuff as if it were our own. Reserve and check out in minutes, flat.
Yelp
yelp.com › local services › self storage
EXTRA SPACE STORAGE - Updated December 2025 - 31 Photos & 86 Reviews - 58 W 143rd St, New York, New York - Self Storage - Phone Number - Yelp
August 12, 2020 - Our large selection of storage units, drive up access, drive up units, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for.
Movebuddha
movebuddha.com › home › extra space storage review: costs and services
Extra Space Storage Review: Costs and Services [2025 ] | moveBuddha
December 12, 2023 - However, like most self-storage ... Extra Space Storage is known by renters to be an excellent budget-friendly option, especially for those only needing short-term storage....
Glassdoor
glassdoor.com › reviews › extra space storage
Extra Space Storage Reviews: Pros And Cons of Working At Extra Space Storage | Glassdoor
Is Extra Space Storage a good company to work for?Extra Space Storage has an overall rating of 4.3 out of 5, based on over 3,306 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Extra Space Storage to a friend ...
Better Business Bureau
bbb.org › us › ut › cottonwood-heights › profile › storage-units › extra-space-management-inc-1166-4001764 › complaints
Extra Space Management, Inc. | BBB Complaints | Better Business Bureau
Extra Space Storage cannot control the speed or reliability of the **** and would advise ************************ to speak directly with her local carrier regarding any notices not delivered. Upon review of the payment history, ************************ paid for 1 month when renting on 12/27/23 which left her paid through 1/26/24.
Worthepenny
extraspace.worthepenny.com
Check ExtraSpace Storage Ratings & Customer Reviews
I've been using Extra Space for four years now. It feels like they favor certain types of customers over others, which is just gross. Plus, their property maintenance leaves a lot to be desired. If you're looking for a short-term storage solution, they might work for you, but for anything ...
Better Business Bureau
bbb.org › us › ut › cottonwood-heights › profile › storage-units › extra-space-management-inc-1166-4001764
Extra Space Management, Inc. | BBB Business Profile | Better Business Bureau
"This company bought out the one I was renting space from. They doubled my rate." ... Read full review
Birdeye
birdeye.com › extra-space-storage-158515069141560
Extra Space Storage - 473 Reviews - Self Storage in Austin, TX - Birdeye
Extra Space Storage has a 4.9 star rating with 473 reviews.
Yelp
yelp.com › local services › self storage
EXTRA SPACE STORAGE - Updated December 2025 - 37 Photos & 47 Reviews - 600 Virginia Ave NE, Atlanta, Georgia - Self Storage - Phone Number - Yelp
August 14, 2020 - “A consummate professional, I would highly recommend this facility for any of your storage needs.” in 7 reviews · “I told her that I was interested in looking at a 5 X 5 unit and within minutes we were off to look at one.” in 13 reviews ...
Facebook
facebook.com › extraspace
Extra Space Storage | Facebook
📦 Self-storage is our product. 💚 Helping people is our passion. 👍 Join over 1 million customers. ... EXTRA SPACE MANAGEMENT, INC.
Birdeye
birdeye.com › extra-space-storage-168755922661310
Extra Space Storage - 430 Reviews - Self Storage in Rochester, NY - Birdeye
Extra Space Storage has a 4.8 star rating with 430 reviews.
Yelp
yelp.com › biz › extra-space-storage-los-angeles-24
EXTRA SPACE STORAGE - Updated December 2025
People use Yelp to search for everything from the city's tastiest burger to the most renowned cardiologist. What will you uncover in your neighborhood?