Hi all, I have been struggling with this problem for a long time and I really want to get it resolved. FedEx customer service/tech support never seems to understand what I am trying to do.

Years ago I made a FedEx account (1234) for my office for shipping. It is under company name XYZ. When I login to my user profile and go to administrative tools, I can see that my account 1234 is there under FedEx accounts.

Recently, a colleague made another FedEx account (9876) without my knowledge to be used for very specific recurring shipments, and that account is also under company XYZ but appears to be technically a different company in the system (more on that later). I have taken over their login as company admin. When I login to that profile and go to administrative tools, I can see account 9876.

I do not want two separate logins anymore. When I login to my original profile where I see account 1234, go to FedEx Accounts and attempt add 9876 using the Add Existing button, I am prompted that this account belongs to another company and I cannot add it.

When I go to the My Profile section rather than administrative tools and look at account management, I see both accounts because I was able to add the second account here.

All this is very confusing to me. I don't understand Companies vs. Accounts vs Logins. If I can add both accounts under My Profile, why can I not add it within Administrative Tools? What is the difference here?

All I want to login with my original login and have both of these accounts added under administrative tools so I can manage them together and assign them to proper user groups and not have to manage them under two completely separate logins.