I keep getting hung up on by the computer no matter what I tell it. If I give the tracking info it tells me the info that I can already see online and hangs up. If I don't give the info and keep asking the computer for a representative then it says it can't continue without the tracking and hangs up.
The system is very efficient at keeping you at bay. The virtual assistant is even less helpful.
I was home outside working on my truck when I got a text about this. So I don't think the delivery was attempted.
We're now at 48 hours with no update. It's FedEx ground (green) who I've had issues with before because I live on a private road. FedEx orange I haven't had any issues with. We don't have issues with UPS or USPS.
So frustrating. I didn't choose the shipping. It's an ebay order.
FedEx lost my package. I called customer service. They gave me the phone number to their “specialization department” which was the POST OFFICE. Does anyone have an phone number that’s actually for FedEx (ground) to help locate my package that was definitely not delivered to my address?
Getting harder and harder to actually speak with a real person at Fed Ex. Here's how to do it:
Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."
That is the only way I got through to an actual person. Took over half an hour to figure it out.