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I've been trying to days to schedule a pickup, but it keeps looping me back to the same place, is there any trick to scheduling? (I have a Fedex account). I've tried Safari and Chrome browsers on mobile and desktop, as well as the app. And have tried chat, but it just keeps asking me for the tracking number and then not getting any further. Fedex has been cheaper lately, so I'd love to utilize it for my business shipping needs, but need packages picked up or it isn't worth my time.
I'm returning a Steelcase chair, and am trying to schedule a pickup via FedEx. First time doing it, so bear with me. They gave me a prepaid label, to be clear.
Schedule & Manage Pickups > Schedule a Package Pickup > Dropdown > FedEx Ground Return Pickup > Entered the information (Tracking ID, Name, Address, Zip, Contact, etc.) > Entered Residence/Pickup Date/Weight, etc. > Confirmed Pickup. Just wanted to make sure it was done right since it didn't ask for a specific time or anything more.
Also, do I just leave it on my patio and they come get it, or will they knock and ask for ID or something?
TIA.