I used shippo to purchase shipping to France, and it offered me $17 shipping using this service! It says there’s tracking and everything. Do customers pay more in customs or anything like that?

I had a shipment sent from Japan to Canada using International Connect Plus, and when it arrived the status changed to an exception: "Detailed broker information is required. Recommended action: Shipper or Importer must provide designated broker information.".

After looking up online, I filled out a POA form and contacted FedEx and recieved the email [email protected] to send everything to. I completed everything within 24 Hours and on April 24, it was completed (forms) and I recieved confirmation it was being forwarded to FedEx Brokers. I have had radio silence since then, even after emailing to get updates. The tracking still shows the same exception.

I emailed the company that sent the shipment and explained the situation how FedEx asked me for broker info, and they said they do not use the broker option as the packages must be delivered to the recipient.

The only real reason I could find is there is an option when you create a label called "Broker Select Option" (BSO) Which forces FedEx to either look at a specified broker or stop the shipment until one is selected. All my previous shipments have always had FedEx as the default broker, and they clear customs while the package hops from depot to depot. The only thing that changed this time is using International Connect Plus. Does Connect Plus automatically use Broker Select or is there possibly a language barrier and they don't understand they made a mistake? They are a good company, and I'm trying to be calm during all of this, but I am worried if the shipment gets sent back, this will incur return fees when I have supplied all documents etc.

I can have them start an investigation/inquiry, but this sure seems like a mistake somewhere.

I have never had an issue like this with FedEx before. Kinda made me wish I had selected UPS, because those always go through (even though they charge more for brokerage).

I basically was hoping to get this shipment here before possible labour disruptions with Canada Post, as I usually use Surface.

Planning on ordering the new CPL24 and wondering what I would end up paying for Fedex customs, etc. I know I'll get HST.

Total is $397 USD which would be about $514 + HST = $approx $580.

First option is 3 business days — FedEx International Connect Plus.

Anyone know what I would pay Fedex other than HST?

Guys so I'm getting a few items on Trippnyc shipping from the US to South Korea, and I heard that FedEx International Connect Plus was just the absolute worst. Is it really that bad? Also, do any of you guys know the shipping time it would take, along with your personal recommendation for all these options?