i said exception, entered tracking, got incorrect info, hit 0, got an agent - total time to get agent 5 minutes agent was kind of useless though, as my package (flowers for mothers day) was supposed to arrive two days ago and its stuck at Keasby , NJ for past 2 days with no additional scans - agent did not have any more info but he opened a case Answer from lauranyc77 on reddit.com
FedEx Canada
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Customer Support | FedEx Canada
Contact FedEx Canada today to get the answers to your questions. Get in touch with customer support through our virtual assistant, webform, or social media.
FedEx
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Can I contact FedEx via the chat function?
If your question is not answered by our Virtual Support Assistant, you can use our live chat function on Mon-Fri: 08:30 to 18:30, and our representatives will respond to your question.
FedEx
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Customer Service and Support | FedEx
Save time with self-service tools, schedule a call with a sales support rep, or chat live. ... Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items. ... Get help with shipping, tracking, managing your account, and more. Our how-to videos give you step-by-step guidance. ... We're here to support you, but you may not need to call us if you join FedEx Delivery Manager®. It lets you track packages from shipment to arrival.
FedEx Canada
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Get Support | FedEx Canada
If you’re in preproduction stages of implementing a FedEx web integration solution and would like to speak with a FedEx Web Integration Solutions Consultation (WISC) team member, contact your FedEx account executive or call technical support 7 a.m.–9 p.m.
How to speak to a live agent at FedEx in 2025
Welcome to the community! Please ensure that you are following the subreddit's posting rules. If you have any questions, feel free to contact the moderators. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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January 23, 2025Why does FexEx not have a Live Chat Agent or Email
All the big shipping companies like UPS, DHL and FedEx have decided it’s better to just have the worst customer service on earth because there isn’t any good alternative, obviously to maximize profits. It’s pretty disgraceful. Even if you were able to call, a useless robot is gonna pickup. On the DHL “live agent” it says they are available from 6AM to 8PM in my time zone. I have never once been able to talk to a real agent during this time. More on reddit.com
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July 10, 2025Calling FedEx and can’t get an actual human being on the line
" Dial the 1- (800) number (+1 (800) 463-3339) • When you get the chance, say "main menu" • Press 7, then 7 again and then 8 • You will be asked to provide a tracking number. Don't say anything and in a few moments you will be told to hold while you're connected to a fedex representative." Had the exact same issue a week or so ago, package was literally 10 minutes away for days, we were even willing to get the dang thing. Googled how to speak to a human at fedex after multiple attempts to call and could not get past that stupid bot. When it was finally delivered, it was delivered to the wrong address. I hate fedex with a passion with a fire that burns hotter than the depths of hell. More on reddit.com
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August 23, 2023How to Speak with Actual FedEx Representative
Doing gods work More on reddit.com
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December 5, 2023FedEx
fedex.com › en-us › customer-support › faqs › something-else › customer-support › how-do-i-talk-to-live-person.html
How Do I Contact Customer Service? | FedEx - FAQs for Businesses
Use our FAQ Hub for a wide range of self-serve solutions. If you still need help, we're here. Find phone numbers and contact customer support.
Reddit
reddit.com › r/fedex › how to speak to a live agent at fedex in 2025
r/FedEx on Reddit: How to speak to a live agent at FedEx in 2025
January 23, 2025 -
Yes, the automated AI is horrible. An infinite loop of disappointment.
When prompted by AI for any verbal response, continue to say gibberish, letters work like "O, I, O, P, O".
After three rounds of the AI stating it does not understand, it will prompt you to press a number from 1-whatever to select from a list of topics.
Simply hit the # key. AI will then redirect you to a live agent.
FedEx has really gone downhill over the years. Shame.
HTH
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How about call the shipper first they are responsible for 90 percent of the whole thing in fact fedex listens to them over you 100 percent of the time anyways. Your shipper is responsible for trash shipping boxes that evaporate when they hit the belt not really our fault in those situations especially walmart or sams.
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Do you really want to speak to someone whom have been working offshore in a 3rd world country with a heavy accent that can only follow scripts and do not have the ability to think and work outside the box?
FedEx
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Get Answers to Your FedEx Customer Support Questions | FedEx - FAQs
From delivery information to account support, find answers to your questions here. You'll also find tracking and delivery tools to help you manage shipments.
FedEx
fedex.com › content › dam › fedex › eu-europe › downloads › FedEx_Contact_Support_GB.pdf pdf
Put your great headline here.
When you call FedEx, our virtual agent: • Uses Natural Language Understanding to provide real-time answers. • Allows you to chat naturally to explain what support you need. • Provides self-serve solutions, guiding you to the relevant online · resources and solutions 24/7. ▸Will transfer you to a live chat agent if required.
LiveAgent
liveagent.com › home › directories › fedex help desk contacts
FedEx Help Desk Contacts - LiveAgent
No, FedEx doesn't have live chat support.
Published September 6, 2023
FedEx
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Sales Support for Small Businesses | FedEx
Chat live, schedule a consult, or log in to access self-support tools.
The Gear Forum
thegearforum.com › off topic › the water cooler
PSA: How to talk to a real person at FedEx | The Gear Forum
May 6, 2024 - Step 1: Call customer support at 1-800-GoFedEx [1-800-463-3339] Step 2: When the virtual assistant asks what you need, respond with "returning a call". Step 3: Profit I just tested this magic and was connected to a live person in less than 30 seconds. :beer
FedEx Canada
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Contact us by phone | FedEx Canada
See small business support tools to enable live chat, schedule a call, and access self-help tools.
FedEx United Kingdom
fedex.com › en-gb › customer-support › faq › sending › tracking-questions.html
Tracking
Our virtual assistant is here for you 24 hours a day, seven days a week. If it doesn't find a solution, you'll be transferred to someone who can help. Chat now
FedEx Canada
fedex.com › en-ca › shipping.html
FedEx Services and Online Shipping | FedEx Canada
Use our Virtual Assistant or schedule a chat with our shipping experts to receive answers to your questions on shipping options, services, apps and tools. ... A great delivery experience helps your business stand out. With FedEx® Delivery Manager, you can give your customers more flexibility and control by offering timely delivery notifications and options to reschedule or redirect shipments.
FedEx United Kingdom
fedex.com › en-gb › customer-support.html
Contact and Support Centre | FedEx United Kingdom
How can we help you? E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs.
Reddit
reddit.com › r/fedex › why does fexex not have a live chat agent or email
r/FedEx on Reddit: Why does FexEx not have a Live Chat Agent or Email
July 10, 2025 -
My old phone stopped working yesterday and I placed an order for a new phone with express delivery. I finally got the tracking information and I selected the "schedule a delivery" option. When I selected the option it sent me to a screen to update my delivery address on my FedEx account, it still shows as old delivery address, after attempting to update it asks for my phone number to verify, which I CANNOT do thanks to my phone being broken.
I tried connecting to a live agent via the virtual chat bot in the bottom and it just sends me around in circles telling me to call a number that I cannot call because I do not have a working phone at the moment. This is super frustrating and honestly really silly. How are you such a big company and don't have multiple avenues for people to reach your customer support?!
Top answer 1 of 5
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All the big shipping companies like UPS, DHL and FedEx have decided it’s better to just have the worst customer service on earth because there isn’t any good alternative, obviously to maximize profits. It’s pretty disgraceful. Even if you were able to call, a useless robot is gonna pickup. On the DHL “live agent” it says they are available from 6AM to 8PM in my time zone. I have never once been able to talk to a real agent during this time.
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Probably because it’s not worth dealing with entitled Karen’s all day, unfortunately the people who have legitimate issues get F’d over , but as posted tons of times on these threads, you all ain’t their customers,the shippers are, soooooo the response from it would be to get in contact with the shippers.
Quora
quora.com › How-do-I-actually-talk-to-someone-at-FedEx-Their-phone-service-blocks-me-from-contacting-customer-support
How do I actually talk to someone at FedEx? Their phone service blocks me from contacting customer support.
Answer (1 of 12): When you call the FedEx support number they're going to ask you what you're calling about and all you have to do is say I want to speak to a representative then the automated voice is going to ask you what is this pertaining to and then let them know and if it goes back to you k...
JustAnswer
justanswer.com › software › n60hx-hope-help-called-chatted-fedex.html
FedEx Tech Support & Customer Service Chat | Expert Help
October 9, 2023 - Customer: I hope you can help, I have called, chatted with fedex and no answer to my problem. I want to change an delivery address. Technician's Assistant: I understand that you're having trouble changing the delivery address with FedEx. Is that correct? Customer: Yes Technician's Assistant: Could you please let me know which specific FedEx service you are using for this delivery?
FedEx
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Customer Support | FedEx
We're sorry, we can't process your request right now. It appears you don't have permission to view this webpage · Thank you for choosing FedEx
Reddit
reddit.com › r/fedex › calling fedex and can’t get an actual human being on the line
r/FedEx on Reddit: Calling FedEx and can’t get an actual human being on the line
August 23, 2023 -
What in the name of heck is going on? My package is here in my city and was supposed to be delivered Friday. Then Saturday. Then Sunday. And now it’s saying by end of Day Tuesday. It’s literally RIGHT HERE in my city. And whenever I call FedEx it literally WILL NOT allow me to talk to an actual human being. The online chat isn’t even usable. I can’t believe I’m saying this but FedEx is actually worse than USPS. And USPS is TERRIBLE!
Edit: I just tried calling my local FedEx offices and it STILL WONT LET ME TALK TO A FLESH AND BLOOD PERSON. Is this company even real??
Edit 2: I finally spoke to a FedEx rep and, in addition to continuously refusing to let me speak to a supervisor and threatening to end the call, they told me that I had to call the company that shipped my package bc they couldn’t do anything about it. So I called the shipper (the online company I originally ordered from) and they agreed to reship my package with rush shipping at no extra cost. So hopefully this second one makes it and this thread can have a happy ending.
Top answer 1 of 5
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" Dial the 1- (800) number (+1 (800) 463-3339) • When you get the chance, say "main menu" • Press 7, then 7 again and then 8 • You will be asked to provide a tracking number. Don't say anything and in a few moments you will be told to hold while you're connected to a fedex representative." Had the exact same issue a week or so ago, package was literally 10 minutes away for days, we were even willing to get the dang thing. Googled how to speak to a human at fedex after multiple attempts to call and could not get past that stupid bot. When it was finally delivered, it was delivered to the wrong address. I hate fedex with a passion with a fire that burns hotter than the depths of hell.
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Wdym you still can’t reach a person through fedex office? The transfers go to a small bot dialogue but then after you’re connected to customer service