Yes, the automated AI is horrible. An infinite loop of disappointment.

When prompted by AI for any verbal response, continue to say gibberish, letters work like "O, I, O, P, O".

After three rounds of the AI stating it does not understand, it will prompt you to press a number from 1-whatever to select from a list of topics.

Simply hit the # key. AI will then redirect you to a live agent.

FedEx has really gone downhill over the years. Shame.

HTH

Getting harder and harder to actually speak with a real person at Fed Ex. Here's how to do it:

Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."

That is the only way I got through to an actual person. Took over half an hour to figure it out.

this is how just about all automated phonelimes are set up but if you spam the 0 key when it requests you to select a service or what have you. it will bypass the automated call system and default you to an operator.

I keep getting hung up on by the computer no matter what I tell it. If I give the tracking info it tells me the info that I can already see online and hangs up. If I don't give the info and keep asking the computer for a representative then it says it can't continue without the tracking and hangs up.

The system is very efficient at keeping you at bay. The virtual assistant is even less helpful.

I was home outside working on my truck when I got a text about this. So I don't think the delivery was attempted.

We're now at 48 hours with no update. It's FedEx ground (green) who I've had issues with before because I live on a private road. FedEx orange I haven't had any issues with. We don't have issues with UPS or USPS.

So frustrating. I didn't choose the shipping. It's an ebay order.