Hi there, I have only ever worked with Adobe, but my boss wanted me to try out figma. We got a 20€/month subscription for me, as I am the only designer on our 10-member team. 2 other members of our team, that do marketing and copywriting, asked for permission to edit the text of my design. I also had to collaborate with another team outside of our company, where about 5 people needed the permission to edit my designs.

However, in Figma, you do not get any type of notification when you click on "give this person permission to edit". After 4 months, I randomly see that we got billed wayyy too much all those months. Turns out, every time you give someone such a permission, you will have to pay about 40€/month per extra person!! (Even when they also already have a subscription themselves. So you pay 3 times!)

Isn't this insane? Nowhere in the Figma ui you can see that this "can edit" button actually subscribes you to an additional 40€ subscription. The Figma account was connected to our finances email account, which I don't have access to, so I never got the email nor the billing information for it.

I am actually a little scared to tell my boss now, since technically I am the person who gave the other members the edit permission. But I'm also confused, since the members from the other company are used to Figma and never talked about it costing money. Did I miss something or is this just really kind of a scam? And how to tell this to my boss?

Created a figjam file the other day, on my main account. Then got a billing notification a few days later.

For starters, there should be a warning that there is a charge up-front, right now it feels backhanded and disingenuous.

Then, it takes at least 10 minutes to wade through the convoluted billing UI to figure out how to "downgrade" an account to view-only.

We expect better.

So last month I paid for the first time for Figma after many years because I needed to remove some limitations (honestly don't remember exactly which one, I just hit a wall and was like "OK let me see those plans"). I paid 43€ for "Professional team (annual)". And this month, out of nowhere, they are billing me 153€?! What?! How can I avoid paying that entirely?

I only use the most basic features of Figma, I don't care for anything except some limitations of the free plan (like the max of 3 pages, and even then, I can manage that).

All other 3 team members are in the lowest seat where they can only view and I'm in "full"... Please, can someone clarify what's going on, and how can I simply revert back to free plan with my previous limitations, without getting F'd by this proper scam of a billing system?

Edit: Figma was very reactive and cancelled all the invoices and even refund my plan paid last month. So, well done Figma... now please clarify your messy pricing table lol