Yeah, I wasted an hour on hold with that phone number before they just hung up on me. I called my local tax collector for advice and they insisted that I try the DMV portal staff number, which is (850) 617-3803. That was the number that eventually worked for my purposes. Context: Issue - I moved from FL to a new state. I updated my car insurance, but not my vehicle registration. The FL DMV sees that I own a FL vehicle without FL insurance, and they suspend my driving privileges. Subsequently, I updated my vehicle registration so that my vehicle is now registered and insured in the new state. The DMV portal did not offer me a method of lifting the suspension by way of updating their records for my new out of state registration and insurance. The only method of clearing the suspension that the portal offered was to ask me for proof of my renewed FL insurance. Since I moved out of Florida, that method of resolution was not appropriate nor viable for my situation. Goal- I wanted to contact customer service to help me update these out-of -state records electronically and lift the suspension. Incomplete (but potential) Resolution - The DMV portal staff number (850) 617-3803 worked for me, but only on my second try. On the first try, they redirected me to a different department, where I was given instructions on how to submit my documents via the “Email Us!” link on the DMV portal. I filled out all the fields on this page and attached the documents I thought were necessary. Apparently an insurance policy declaration page is not a valid proof of insurance, but there was no way of knowing that (you need to use a copy of your insurance ID card). This method might have solved my problem if I’d given it more time, but I got impatient when I didn’t receive any confirmation email. My Resolution - So I called the number again. This time, I wasn’t redirected to a different department because I asked her to not to. After explaining that I never received an issue ticket number nor confirmation email that my documents had been received by the DMV, the operator gave me her professional email and allowed me to send her my documents directly (this is where I learned that I needed to use an insurance ID card instead of a declaration page). So I sent a digital copy of the insurance ID card and a photo of my new vehicle registration in an email to her. She confirmed that she had received the documents and just a moment later, she told me that she had lifted the suspension on my driver’s license. She said that it may take up to 30 minutes before the change is reflected on the FL DMV portal, and that it may be about 48 hours before the national records are updated. Sure enough, within 30 minutes, the portal revealed that my suspension had been lifted. My Thoughts - Obviously the whole system is BS. It should’ve been much easier to find the customer service number (850) 617-3803. Relying on the Email Us! link would’ve wasted a lot more of my time, and I’m glad I called back when I didn’t get a confirmation email. My Suggestion - If your Issue is similar to mine, I suggest that you: Call (850) 617-3803. Ignore the automated messages until the automated voice asks for your drivers license number or SSN. Provide that information and wait a few minutes to be connected with an operator. Lie about having already been redirected to the secondary department, lie about having already submitted your documents via the “Email Us!” page of the DMV portal, and tell them you haven’t received a confirmation number or issue ticket. Pray to God that your operator is feeling generous enough to walk through the steps with you manually. If your operator insists on redirecting you regardless, then follow the instructions you are given, and perhaps that will eventually solve your problem. Remember to be kind and patient. The system is the enemy, not the phone operators. They deal with a lot of nasty attitudes and aren’t paid enough for the trouble. Politeness might determine whether or not you’re as lucky as I was. Good luck to any future troubleshooters. I hope this helps. Answer from JTLBlindman on reddit.com