Ok ok ok ok ok. So I had this problem and freaked out. People kept telling me this bs solution about the Galaxy wearable app but it doesnt do sh!t. So hear me out please. · Please grab out 2-3 of those cotton swabs used to clean your ears. Grab your regular isopropyl Ahcohol and wet the tip. Clean the metal grill but face the earbud sidways so it doesnt leak into the earbud. When you're finished rubbing the metal grill with the swab clean it up real good with a towel (microfiber like the soft ones used for a car where you can buy at the dollar store) and let it dry for a few and boom, your sound is regained! · I guess its a matter of just cleaning them good once in a while. · This worked for me so im not sure how it goes for all of you. Keep in mind that if you're not cleaning your ears regularly, that'll happen. Remember to clean your ears and buds everyone. Hope this helps!! · S

i took out the mesh part behind the eartip and there was a small filter behind it and i took that out and gave the mesh a clean and the sound is way louder than brand new

I know at one point there was a separate volume for the buds, which I'm assuming you've turned up. I'm no pro or sound engineer but I would try the following. Go into the Wearables app, go to Labs and turn on the Double Ear tap to raise or lower volume. Of course, try to raise the volume that way. You should get two beeps that are going upward in pitch. If you get two beeps that sound identical, it's at max volume. (You'll get two beeps going down in pitch when tapping the other bud to lower the volume) Also try having the buds in their case, go to your volume settings and make note of your Media volume. Then open your buds case; if it decreases, then you simply need to increase the volume to your desired loudness(?). If these do not work, it MAY be a hardware issue, but it's unlikely that both buds would be experiencing the same issue unless maybe they were both submerged in water or something 🤷🏾‍♂️ I had this issue months ago, and it was the volume on the buds being turned down despite the phone's volume being at max. So I'm hoping that turning up the volume on one of those will fix this for you. Also, and I don't really recommend doing this unless you feel safe (and especially not outside!!!), but you can turn off the Ambient Noise so that your buds basically act as earplugs. I guess this would be considered "noise cancelation" of outside sounds, which of course makes it easier for audio to be heard through the buds. But please, do not do this in public places. Even with one ear bud in, you have almost no sense of hearing on that side and something that should've been avoidable has now become unavoidable. Best of luck my friend.