tech support station located inside all but one of Apple's retail stores, the purpose of which is to provide concierge style support for customers of Apple products
Do I need to make a Genius Bar reservation?
It’s recommended that you make a Genius Bar reservation ahead of time to ensure that a technician can troubleshoot your issue. You can also drop by your nearest Apple Store, and if a technician is available, they’ll be ready to help.
To get started with a reservation, find an Apple Store near you. You can also change or cancel your reservation if you’re running late or need to reschedule.
Where can I find information about my repairs or AppleCare coverage?
Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
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Is it just me or are there others who find scheduling an appointment online for an Apple Store to be be very frustrating.?
For scheduling an appointment, only the next available time is present. I had to talk with support to get another time.
I tried to reschedule the appointment and ran into a similar situation.
If a person has to talk with someone in Apple Support for another choice, why (try to) schedule/reschedule and appointment online in the first place?