I’m having issues logging in to my godaddy outlook email because it keeps getting stuck in a login loop. I called godaddy and they said that there is already an incident report and the issue will be fixed soon but I’m not sure I trust that. I was wondering if anyone had any solutions I can try? I’ve tried different browsers, incognito mode and resetting the password.
I have 1 computer that will log into outlook or any desktop apps using my godaddy log in.
When I try and sign in I enter my email address then it pops up a prompt for me to sign in using my godaddy email and password then takes me back to outlook to continue the log in.
But this one computer I have it never pops up tye godaddy window to enter the email and password.
This email works on my other computer just fine.
The computer in question is win 10 pro. I tried to call godaddy but they said it's not their problem.
Any ideas?
Hi,
I'm Sneha and I'd be happy to help you out with your question. Sorry for the inconvenience caused.
I'm happy to help you troubleshoot this issue.
This error code typically indicates that your email server is rejecting your login credentials.
Here are a few things you can try to fix this issue:
- Make sure that you are using the correct email address and password. You can find your email address and password in your Godaddy account.
- Make sure that your Outlook settings are correct. You can check your Outlook settings by going to File > Account Settings > Account Settings.
- If you have verified your email address and password and your Outlook settings are correct, you may need to reset your Outlook profile. To do this, follow these steps: * Close Outlook. * In Windows, go to Control Panel > Mail. * In the Mail window, click on Show Profiles. * Select your profile and click on Delete. * Click on Yes to confirm. * Click on Add. * In the Add Account wizard, select Microsoft Exchange or Office 365. * Enter your email address and password. * Click on Next. * Follow the instructions in the wizard to complete the setup.
Once you have reset your Outlook profile, you should be able to access your emails.
If you are still having trouble accessing your emails, you can contact Godaddy support for help.
Here are some additional troubleshooting tips:
* Make sure that your computer is connected to the internet. * Try restarting your computer. * Try uninstalling and reinstalling Outlook.
If you have any other questions or need assistance with anything, please don't hesitate to let me know. It will be my pleasure to Assist you.
Best Regards, Sneha
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Shena,
Thank you very much for sending the instructions to help me through this. I do appreciate it.
My Answers and comments are in red below
Make sure that you are using the correct email address and password. Yes, email and password are correct.
You can find your email address and password in your Godaddy account.
- Make sure that your Outlook settings are correct. You can check your Outlook settings by going to File > Account Settings > Account Settings.
Yes, the settings are correct. I checked the above settings with 3 different godaddy support people
My settings in Outlook Professional Plus 2016 are:
Server name: outlook.office365.com (POP)
Port: 995
Encryption method: SSL/TLS
Outgoing settings
Server name: smtp.office365.com
Port: 587
Encryption method STARTTLS
- If you have verified your email address and password and your Outlook settings are correct, you may need to reset your Outlook profile. To do this, follow these steps: * Close Outlook. * In Windows, go to Control Panel > Mail. * In the Mail window, click on Show Profiles. * Select your profile and click on Delete. * Click on Yes to confirm. Yes, , Completed
* Click on Add. * In the Add Account wizard, select Microsoft Exchange or Office 365. * Important Note: There is No "Add Account Wizard" only a place to type in a profile name and save. Enter your email address and password. No fields for email address and password. (I also tried to click on Email Accounts to see if I could add it there, however, when clicking on "Control Panel" Email Accounts, there are no screen pop ups. * Click on Next. * Follow the instructions in the wizard to complete the setup. Yeah, No Wizard. Audio Profile didn't reset. I only received an error as follows:
Add Audio Profile Error: "An unknown error Occurred, error code: 0x80040154
Once you have reset your Outlook profile, (Failed) you should be able to access your emails. If you are still having trouble accessing your emails, you can contact Godaddy support for help. Yes, I've contacted Godaddy for 2 days. They are of little help, and they told me to reach out to Microsoft, as Outlook 2016 is Microsoft's product and not theirs
Here are some additional troubleshooting tips: * Make sure that your computer is connected to the internet. * Try restarting your computer. Yes, Rebooted a few times. * Try uninstalling and reinstalling Outlook. Hope it doesn't come to uninstalling and reinstalling Outlook 2016.
Send and Receive errors for sending and receiving.
Task Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Logon failure: unknown user name or bad password.'
Thank you!
I created a learn.microsoft.com account just to reply to this as I've fought this issue umpteen times with Outlook 2016 for years.
As far as I can understand, the issue is that the Outlook login popup window uses a half-baked version of Internet Explorer 11 and the GoDaddy login page serves Javascript it can't handle. I tried all manner of registry edits, HOSTS file edits, the works, but what ultimately did the trick for me was to go into Internet Options > Security > Custom Level > Scripting, and flipping Active Scripting to "Prompt." This will cause a pop up for each individual script the login page serves up, and you can test declining individual scripts until it lets you through. In my case I permitted the first one, but not the second one which allowed me to input user/password, then permitted every script after that, which crashed, but the auth took and reloading Outlook one final time allowed me in. Not exactly a user-friendly solution and, if you're reading this solution, this needs to be your final warning to get the eff off Outlook 2016 as there's no guarantee this fix will work forever.
Hi @Matt Hardy ,
Set them up a few months ago and all was working fine until this morning when one of the users launched Outlook and was prompted to reauthenticate.
Judging from your description, there is no problem when configuring the account. This problem happened suddenly recently, right?
Will the problem be reproduced by creating a new profile? (control panel>mail>show profile>add) and add the account for testing to check if there are some differences.
In addition, please check whether the account linked in the Office application is an O365 account. Open any office application, click File > Office Account, make sure you are logged in with the O365 account.
If the script error doesn't occur with another user account, in another browser, or on another computer, the problem may be caused by files or settings on your computer. Below are some tips which might help to narrow down the issue for your reference in this article:
How to troubleshoot script errors in Internet Explorer
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Having trouble with email login through my Godaddy Office 365 Exchange account. Set the email as
IMAP server name outlook.office365.com IMAP port 993
SMTP server name smtp.office365.com SMTP port 587
SMTP encryption method STARTTLS
Also reviewed info from Sign in to your email Supernote Support Center
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Go to your Microsoft Account Management page.
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At the top, click "Security".
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On the right, click "More security options".
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With two-step verification turned on, under the "App Passwords" heading, click on "Create a new app password" and follow the instructions.
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Use this App Password to sign in on Supernote. If the login failed, please kindly tap the “Manual Settings” on the login page on your Supernote to go to the "Server" page to check that whether the settings are as in the following image.
Can't seem to locate the "Security" - "More security" settings... wonder if it's because the account is via Godaddy.
Any thoughts appreciated.