Dear community,

I've signed up to google workspace for a non profit organization, which has been validated by google last week. I've received an email inviting me to connect to admin.google.com but every time I enter my organization email and password, it redirect me to the same login page, even if I'm already logged in with the same account in chrome.
I've tried everything on google help page regarding that issue but nothing works. And I can't contact support because the first step to reach it is to sign up to admin console... Except the last option which requires to have a X account, which I don't (and don't want).

Any help is welcome
Thanks

Hey everyone,

I recently set up a Google Workspace account using my personal Gmail address (the one ending in @gmail.com). During the setup, I added an existing domain that I own and purchased the Business Plus plan. Everything seemed to go through fine initially.

However, when I tried to log into the Google Admin Console to make some changes, I ran into an issue. After clicking the link to go to the Admin Console, it asks me to choose an account. I select the account I used during setup — but then nothing happens. The page just reloads and stays stuck on the same screen. I’ve tried multiple times, and it doesn’t go anywhere.

Has anyone faced this before? I’m not sure if it’s because I used my personal Gmail to set it up or if I missed something during domain verification.

Any help would be greatly appreciated!

Hi all,

I've just started at a company where nobody knows about the Google setup. I've managed to add myself on as an administrator, but can't access admin.google.com - it doesn't recognise my account, or the other administrator account that already existed.

It does show as approved on: https://www.google.com/nonprofits/account

Google Workspace for Nonprofits

Status: Approved

Google Workspace domain: xxx.org.uk

Is there some additional setup needed? I'd like to be able to create some new users to give staff access to certain Google products. We use Office 365 primarily.

When I try sign in, it just takes me back to the sign-in page and says Sign in with an administrator account - even though I believe I already am.

Thanks!