Google Fi seems scammy. If you take the bait and try a 7 day trial to check coverage as a new customer, you are no longer eligible for new customer promotions. They claim you are an existing customer from then on.
Customer service acts surprised (they know exactly what is happening) and will hang up on you without any resolution.
I figured this would get resolved within seconds of calling customer service, but they instead do their best to waste my time, lie and in general behave as if they are a scam or fraudulent business.
Shameful.
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We've been going around and around with Google Fi after we were billed over $70 and then another $1.50 for a 2-day trial of their advertised 7-day free trial: https://fi.google.com/about/free-trial. After a half dozen phone calls, they now claim that we got the "regular" Google Fi service because we clicked the wrong button on the Google Fi Free Trial page. Here's what the dedicated Free-Trial page looks like. Google claims that by clicking the "Join Now" button on the free trial page, you don't get the free trial at all. You have to click the "Get Started" button, or you get billed. Run from these guys!
Hey guys
I'm looking to try Google Fi but I want to try it out for free for more than a week. Does anyone know how to do this? After you try a free trial, how long do you have to wait to try again?
I decided to try the 7-Day trial, and it downloaded an esim to my phone, Pixel 7 Pro, and even lets me select it, but then it says you can only do one Google Fi trial per phone. I haven't done a Fi trial at all, unless I'm blanking on it, but I'm basically 100% positive. Even though it lets me select the sim, it doesn't have a phone number and data doesn't load despite showing that it's connected.
Update: issue has been resolved. Turns out the original owner of the phone got it on a Google Fi promotion, then their work was pressuring them to use iPhones, so they sold it to me after a week. The system was probably recognizing the IMEI as having done a free trial, but luckily I contacted support, and after 12 hours they fixed it so I too could do a free trial. All up and running now on the free trial 😃
[Edit 4/19] The trial is now available to all eligible new users with an eSIM compatible phone.
Hi, Fi Family!
We heard your feedback about wanting to learn more about Fi updates and launches. We are introducing a beta experience to a small group of users to try out Fi service for free as they consider switching to Fi. The participants can enjoy the 7-day trial on an eSIM compatible phone alongside their current service, and get unlimited data (speed slows after 10GB), calls, and texts in the US, hotspot tethering*, spam call blocking**, and built-in VPN***. At the end of the trial, they'll automatically move to the Simply Unlimited plan for $50/month****. They can cancel anytime and opt out of the auto-renewal in the Fi app, and still enjoy free service until the trial period ends.
To see if you're eligible for the trial, visit fi.google.com. If you're not eligible, you can't participate in the trial at this time, but you can still consider joining Fi. As of now, an official launch date has not been confirmed.
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* Hotspot tethering counts towards your data usage.
** May not detect all spam calls.
*** Some data is not transmitted through VPN.
**** Plus taxes and fees. On Simply Unlimited, you can use up to 5GB of hotspot tethering.
I am trying to test Google FI eSIM but it's asking me to port my mobile number to activate service. Anyone have an idea why.
Sounds like you are on an activation track, not the free trial offer. Start over on the Google Fi website and click on the free trial tab.
I would just sign up for a new number for the trial. Then bring your phone over. Lots of people have issues when they do that trial and then convert.
Completely through with Verizon now after 20 years because they screwed up my phone while switching plans last night, and I find out this morning that I can't use my phone for calls or text now.
Has to be just a small technical error I'm sure, so I'll just call them using *611 since my phone says it will still work for emergency calls.
Riiiiight...
Long story short, it seems Verizon just shuts down for nights and weekends and the only ones home are the robots and AI employees.
It's not like cell phone service is important to our lives and our jobs or anything.
FF to this morning when I came across the ability to try Google Fi free for 7 days.
Two birds, meet one stone.
I was able to install it without too much trouble as I have both a physical and eSIM.
Long story short again. Phone works fine, but texting is not allowed if you have a VPN/Firewall on your phone. (Netguard)
To be clear. Not whether you've given complete access through the VPN for Google Fi.
It's the fact that you have one active at all!
Had a tech call me (and it's not lost on me that I could get an actual human on the phone 🙏), but they verified my fears that Google Fi does not allow you to have an active VPN on your phone.
Trial done!
VPN and Firewall are two different things, does it work if you disable the Firewall? Fi comes with a VPN service you can use and many people use other VPN's with Fi.
If you're coming to Fi for better support, god help you. Fi support is legendary for being some of the worst out there. Case in point, it's complete horse shit that texting does not work when connected to a VPN. I'm connected to the CloudFlare VPN for 40-50 hours a week on my work guest wifi and I send and receive texts all day.