I thought I'd save someone time and money and give an honest review of Google Fi services. I really wanted to love it, but.... I'm switching back to at&t. I'm in NJ and NYC area.

Pro's: good connection overseas, no issues connecting to network upon arrival to Europe ( compared to At&t ), no international data charges.

Con's: spotty connection, no connection at all in specific areas. IT support is useless and openly mean at times. I contacted them when I discovered that I have no network connection at work watsoever - no phone calls, no data (never had this issue with at&t), 2 weeks and 5 IT support reps later - the issue still persists. Notification "Sim card is not provisioned" and "emergency calls only" is a normal thing. I have Google 7 pro phone and iPhone on the second line ( with the same issues).

So I just joined Google Fi yesterday and got a pretty decent offer. I got a $60 referral credit + 50% off my unlimited plus plan for the first 6 months.

However, after reading a lot of people's experiences with customer service and the comparison with US mobile, I'm wondering if I made the right choice.

On the other hand, I think I can use it for 6 months and if I don't like it, I can switch to US Mobile.

Has anyone here used both (USM and Google Fi) and decided to go with Google Fi?

. . .

Edit 2 - Thank you everyone for sharing your positive experiences. I'm gonna stick with Google Fi. I hope anyone who's looking for positive feedback on Google Fi can read the comments here.

I've been thinking about switching from Metrobyt to GoogleFi but I've seen some bad stories about it, would transferring to them be good? I don't know if this changes anything but we live in Florida and already have good coverage with T-Mobile and the free pixel 7a for all of us would be a good deal if everything goes right.

Edit: thank you for everyone telling me their experience, I'm going to order phones and switch services when my current plan is about to end. :)

Edit2:I'm glad people still post their experiences on this thread. it's been a year with the service and as everyone said if you don't have issues it's good, the phone has also been great after some updates. I hope I never have any problems.

Hey everyone!

I have always been a fan of the google pixel and with android improving so much recently, really want to switch. The problem is that I am stuck with Verizon, getting the "free phone" from them in a 3 year contract (I know really stupid) and I am paying $80 for the plan. Google Fi on the other hand with the new Pixel 9 would be $35 as seen on the google store.

My question is how is the Google Fi service in the NY/NJ area and like what about the plans you get the phone? Is it unlimited and all?

I've been a member since this was just called Project Fi. The first 3-5 years were exciting, regularly filled with "coming soon" announcements including new features and products. Once the pixel was introduced I feel like Google Fi stalled out. Except for a rebuilding of their service plans maybe 4-5 years ago there's been really no changes. In fact we've actually lost some of the innovative features like multi network access that was what drew me in the first place. I had hoped to be part of a network that continued to innovate. The future feels uncertain.

Most of the posts I see here are complaints, but I'm assuming that the majority of people who use Google Fi have positive experiences and don't say anything because there's no need to.

I've been using the service for a few years now and haven't had any problems. I get great reception, my phone works great, and I have no complaints.

I have been with T-Mobile for 14 years on tthe Simple Choice family unlimited data plan. I am in California and pay $108 before the price increase for two lines. Got the price increase and immediately debated on switching. But stuck it out.

Got a text today informing me my price is going up AGAIN. The first price increase hasn't even kicked in yet and already another price increase? Crazy.

I am thinking of switching to Google Fi. Was hoping to get reviews from actual users on if they like the service, when was your last price increase? Are there any good deals right now?

We'd probably bring our own phones, if that makes a difference.

Hello!

I am considering switching from T-Mobile to the Google Fi Unlimited Essentials plan. I have a Samsung Galaxy S21 Ultra 5G and a Pixel Watch 3 (non-LTE unfortunately).

How does Google Fi service compare to others? Is it a good service for the price? Any obvious pros or cons I should consider?

Thanks!

PS: I might try to get my mom to join me if I switch, so it could be a 2 person plan.

I'm thinking about getting it but would love to know more...

I'd love to find out how the experience is so far, and what made you sign up for it?

It's been a fantastic experience for my partner and me with Google Fi and a whole suite of Google services. Everything has worked seamlessly! Our Google setup includes Fi, Fiber, TV, a fully automated smart home, and a collection of Pixel devices – phones, watches, tablets, earbuds, hubs, routers, and speakers. We even snagged the half-price deal when we joined Google Fi. We upgraded to two Pixel 9 Folds at the same time and opted for the Unlimited Premium plan, which is perfect since we travel quite a bit for both work and leisure. I've been really impressed with the reliability of all the services. I'm not sure why our experience has been so smooth compared to some others who've reported issues. Maybe it's because we had a professional set up all our tech, or perhaps our 46th-floor condo in the high-rise gives us exceptional signal strength. We are the tallest structure in the area. Or maybe we have just been lucky?

Google fi advertises unlimited data. However when you get to a certain amount they throttle you back so much. It is unusable. As someone who travels this is not good for me. Why am I paying $200 a month for something that I don't get to use unless I pay extra to keep it going. I will be canceling my service and I do not advise anyone go with them. There is no customer service, there is no way to talk to anyone or leave any kind of reviews, and they are completely unhelpful. Worst company ever. Just another big company finding ways to get fat off of the backs of people who can't afford it.

I have an iPhone and am considering google FI, is it a good network for iPhones?

So I’ve been desperately needing a new phone and on top of that, Verizon has been absolutely sucking (especially for the price I’m paying.)

Since I live in Northern Virginia, I was checking r/nova and was hearing great things about the experience but I wanted something a little more in depth as everyone’s experience can be different.

I do live in a metro area so I do expect good coverage anywhere around the DC area, but I am also on the road a lot and end up working in very rural areas. Ruther Glen, VA being the most recent, it seems not a single person can get service unless it’s T-mobile. I’m also in rural Maryland quite a lot as well as rural Pennsylvania.

So I’m wondering, does GoogleFi hold up in rural areas like I’m hearing about metro areas? And I’ve heard from one person who uses GoogleFi that at random times the phone calls can be absolutely shitty. While I’m not taking phone calls all day, is that true?

I've been using GoogleFi since before the unlimited plans and have been fairly loyal. Lately I'm getting terrible coverage in San Francisco (google's back yard) especially in neighborhoods like the Castro and the waterfront and my Verizon friends still have access.

Is something going on with TMobile towers in SF? I'm thinking of switching to usmobile or visible or another provider. I don't have a watch.

Finished porting out my number from Fi yesterday to Visible, wanted to write up a quick post to commensurate the 9 years I've been with Fi and start a discussion on how much Fi has not kept up with the times.

I signed up for Project Fi back in 2016 when it was still a "quirky" cell phone provider that sometimes send you merch like socks in the mail. You paid $10 per GB, could toggle between different cell phone providers, and never have to deal with walking into a cellphone store like tmobile or at&t.

And now 9 years later, you can get 10GBs of data from an esim provider like Nomad for $15 versus the $10 per GB Fi still charges you. Although sometimes these esim providers have problems with things like speed and the fact that your IP sometimes shows up as in Singapore or the UK so I ended up trying Visible.

For the past 2 years or so, I've kept my Fi on Flexible and relied solely on Visible or Nomad for data, effectively paying ~$55 total a month. Yesterday I had an epiphany and decided to just port out my number, which only took 10 minutes.

Maybe I will see Fi again in November when a sweet new Pixel deal come out, which I never could get when I stayed loyal.

Hi there! I'm doing some research on Google Fi and was wondering what the general opinion was. Do you like/dislike it and why? Whats your favorite aspect of it?

I have a Umidigi A11S (Android OS) and I'm from the US. I travel a lot and am usually outside of the country for no longer than three months.

Thanks!

current pixel 8 pro user considering switching from T-Mobile to Google Fi, mainly for costs reasons (and I don't get charged extra for my pixel watch 2 LTE coverage), but wanted to hear everyone's thoughts on it if they have it. from the cellular service itself to just customer support, is it a good plan? for reference, I'd be switching to their $65 monthly plan (and I live in NYC, for service fidelity consideration). thanks!

Hi everyone, I’ve been a loyal T-Mobile customer for 10+ years. I recently moved to Canada, but still want to keep my U.S. number for personal and professional reasons. Also, my parents (who don’t speak English) are still on my plan in the U.S.

Unfortunately, I only get 5GB of high-speed data in Canada with T-Mobile. After that, it drops to unusable 2G speeds — I can’t even load Google Maps or basic search. I spoke to several T-Mobile reps, and unfortunately they all said there’s no more Retention or Loyalty team, and that nothing better could be offered for my Canada usage. One even suggested I should switch to a Canadian carrier, which doesn’t work for me since I want to keep my U.S. number

Now I’m considering Google Fi, especially the Unlimited Plus plan. Does anyone here live in or frequently visit Canada and use Google Fi? How’s the high-speed data there? Any throttling? And is it really unlimited or are there hidden limits?

Would love to hear your real experiences before I make the switch.

Thanks in advance!