I refunded an item (that i initially paid with Google Pay) using Google pay, however, nothing came up on my activity page regarding a refund and nothing in my pending transactions section on my mobile banking. Can you even refund with Google Pay because I got the refund receipt from the shop but nothing on Google Pay / Bank.

(From the UK incase that makes a difference)

Bought something through an app that didn’t work as expected.

I requested a refund within 1 hour of purchase — well within their official refund window.

It’s now been 5 days, and all I’ve gotten is a circus:

→ Google Play denied the refund, told me to contact the developer
→ Developer said Google handles all refunds
→ Went back to Google with proof, and now they say “contact your bank” if the payment already went through

I haven’t even gone to the bank yet — I’m just exhausted from being passed around like a refund football.

I followed all the right steps, even stayed in the time limit, and they’re still not helping.

Has anyone else dealt with this? Is this how Google Play handles refunds now?