Google Play Console is a horrible experience. App in review for 2.5 months
Google Play Developer support - How can I talk to a real human?
Videos
UPD: What worked for me is filling in this questionnaire https://support.google.com/googleplay/android-developer/contact/play_information_request Huge thanks to u/DandaDan
Last march me and few of my friends have taken part at a hackaton with the topic of creating a solution for elderly people. And we won the first place, so we had to develop an app and we'll get some money as funding for our project. The project/product management part was easy, the development part was ok (we were very unskilled at that time, made lots of mistakes which we fixed now) and now it came to the time to make the app available to the public.
Creating a google account - took me A MONTH to not get the phone verification issue.
Uploading the app to the closed testing. Wait for 2 weeks for them to review some stuff, got a small error, fixed, uploaded, move on.
Push some minor fixes on the closed testing version and got the point where we want to publish the app.
Request production publishing access, got it in less than 24 hours.
Request production access. 40 DAYS later, 3 generic support tickets (see below) (also heres' a post on the Play Console Help - https://support.google.com/googleplay/android-developer/thread/320144696/my-app-was-in-review-for-40-days-and-did-not-get-any-result )
Current track. First production access request was on ~23rd of November Ticket 1 Ticket 2 Ticket 3Then thanks to a user on this subreddit, I found out that Google doesn't allow production to health apps from individual accounts. That's crazy considering there's nowhere on the platform itself where you'd get to know about this.
I spent ~2 weeks of modifying the whole app and exclude all health related content (and a redesign for the whole app) and sent it for review.
It has been 20 DAYS since I've requested production access again and removed the health content and I am still waiting. I have opened another ticket to ask for help.
Requested changesAt this point, why are we even paying those $25, to get nothing??? Absolutely no help from google support, no app published, review times are horrible. Not to mention I got big problems with the organisation that funds us because we missed our deadlines (by almost half a year) since Google is so useless.
If anyone does know a way I can fix this, please let me know, I would be very happy to solve this problem and finally move on and forget about this horrible experience. Thanks