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Google Support
support.google.com › googleplay › answer › 15574897
Request a refund on Google Play - Google Play Help
If you don’t find your purchase when you try to request a refund through the link above, you can request a refund from the Google Play website:
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Google Support
support.google.com › googleplay › workflow › 9813244
Request your Google Play refund - Google Play Help
Request a Google Play purchase refund with our easy, self-help flow that lets you skip the line and submit refund requests on Play purchases.
Discussions

Google Play denied my refund within 1 hour of purchase and sent me on a wild goose chase
Do not go to your bank. If you do a recharge against Google they can and will block your entire account. You lose everything. Email address, photos, purchases, the lot. More on reddit.com
🌐 r/Android
58
25
June 30, 2025
Google refund
google play store is kinda fishy, i had an app, a 3d wallpaper named motion that was removed from my purchases but I had the email from the order, so I complain to support to read its More on reddit.com
🌐 r/googleplay
54
16
March 26, 2024
Stadia Refund to Google Play Balance

I’ve been emailing back and forth as the same thing happened to me. I’ve never used google play credit to buy a game and yet I’ve had 150 dollars refunded to my play balance for some reason. Only ever used the same card to buy games and still have that card. Support told me I was basically out of luck and they can’t cash it out or convert it. Ridiculous

More on reddit.com
🌐 r/Stadia
80
25
July 20, 2021
Google play refund help
On Google Play, the developer can refund (at least inside the running month, didn't try after that timeframe). On Apple's App Store, the developer cannot refund, it needs to be requested via "Report a problem". It could be that the contact person just doesn't know or the person replying doesn't have access to the refund feature. They will need the Order ID from you which should show in the email receipt for that Google Play account, with that they go into the root page of the Google Play Developer Console, navigate to Order Management and there search for your transaction to refund. More on reddit.com
🌐 r/AndroidGaming
3
4
October 17, 2021
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Paracambi City Council
paracambi.rj.leg.br › support.google.com › googleplay › answer › 247963736fc.html
Learn about refunds on Google Play - Google Play Help
Google may give refunds for some Google Play purchases, depending on the refund policies described below. You can also contact the developer directly. If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
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Android Police
androidpolice.com › home › applications › how to get a refund from the google play store
How to get a refund from the Google Play Store
September 27, 2024 - Before you start, sign in to the Play Store using the account you purchased the app from. Go to the Play Store page of your purchased app and tap Refund. Click Request refund in the pop-up window.
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How-To Geek
howtogeek.com › home › web › how to get a refund from the google play store
How to Get a Refund From the Google Play Store
December 26, 2020 - Find the content you'd like to refund and click "Request a Refund" or "Report a Problem." A pop-up will appear with a drop-down menu titled "Select an Option." Click it and select the option that matches your situation.
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Google Support
support.google.com › googleplay › answer › 2479637
Learn about Google Play refund policies - Google Play Help
If you give your account or payment ... issue a refund. If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction. If you find a Google Play purchase on ...
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Reddit
reddit.com › r/android › google play denied my refund within 1 hour of purchase and sent me on a wild goose chase
r/Android on Reddit: Google Play denied my refund within 1 hour of purchase and sent me on a wild goose chase
June 30, 2025 -

Bought something through an app that didn’t work as expected.

I requested a refund within 1 hour of purchase — well within their official refund window.

It’s now been 5 days, and all I’ve gotten is a circus:

→ Google Play denied the refund, told me to contact the developer
→ Developer said Google handles all refunds
→ Went back to Google with proof, and now they say “contact your bank” if the payment already went through

I haven’t even gone to the bank yet — I’m just exhausted from being passed around like a refund football.

I followed all the right steps, even stayed in the time limit, and they’re still not helping.

Has anyone else dealt with this? Is this how Google Play handles refunds now?

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Elevate Support
support.elevateapp.com › hc › en-us › articles › 4402973457179-How-do-I-request-a-refund-through-the-Google-Play-Store
How do I request a refund through the Google Play Store? – Elevate Support
Please contact us with your request, and our support team will be happy to assist you. If your refund is not processed within 7-10 business days, please follow up with Google support directly. To s...
Find elsewhere
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Google Support
support.google.com › googleplay › community-guide › 255608356 › how-to-request-a-refund
How to Request a Refund - Google Play Community
January 28, 2024 - Refunds are an easy and simple way to get your money back when you aren't satisfied with your purchase. In this guide, we will be going over how to request a refund, what to do if your refund request is rejected, any other ways that you will be able to get your money back if both Google and the app developers deny your refund request, and how to prevent further accidental purchases.
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Google Support
support.google.com › googleplay › answer › 15576615
Check the status of a refund request for Google Play - Google Play Help
If your refund request is approved, refunds from Google Play are typically returned to the payment method used to make the original purchase. Most refunds will be processed within 10 business days, though refunds may take different amounts of time based on how you paid.
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Google
payments.google.com › payments › unauthorizedtransactions
Unauthorized Transactions
You may be eligible for a refund from Google for purchases that you believe are fraudulent.
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Google Play
play.google.com › intl › en-US › about › play-terms › index.html
Google Play Terms of Service
All Sales Final. See Google Play’s Refund Policy for more information about your rights to withdraw, cancel, or return purchases for a refund. Except as expressly set out in the Google ToS, Google Play’s Refund Policy or the refund policies of the Provider, all sales are final, and no returns, replacements or refunds are permitted.
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TMS Outsource
tms-outsource.com › home › how to get a refund from the google play store
How To Get A Refund From The Google Play Store
April 21, 2025 - If the explanation is fair and the gods of digital commerce are smiling, you might get lucky. Seconds ticking. Clock’s not your friend, act swiftly. Visit the Google Play Refund Request Page.
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Quora
quora.com › I-accidentally-purchased-an-app-on-Google-Play-I-want-a-refund-but-it-says-it-doesnt-meet-their-policies-How-do-I-get-a-refund
I accidentally purchased an app on Google Play. I want a refund, but it says it doesn't meet their policies. How do I get a refund? - Quora
Answer (1 of 6): You never get refund .yes I also faced so many times this problem . I have habit of taking free trails in apps but forgot to cancel before subscription ends . But later on I came to know that the moment I took free trail , I can cancel the subscription on Google Play . I actually...
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Apple Support
support.apple.com › en-us › 118223
Request a refund for apps or content that you bought from Apple - Apple Support
November 3, 2025 - Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. Sign in to reportaproblem.apple.com. Tap or click "I'd like to," then choose "Request a refund."
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BitKan
bitkan.com › learn › how-to-get-a-refund-from-google-play-a-comprehensive-guide-22782
How to Get a Refund from Google Play: A Comprehensive Guide
December 15, 2023 - You may also be able to request a refund from the developer of the app or game. However, Google Play's refund policy is generally more generous, so it is recommended to start by requesting a refund through Google Play directly.
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TimePassages Support
support.astrograph.com › support › solutions › articles › 66000530382-requesting-a-refund-for-a-google-play-purchase-android-users-
Requesting a Refund for a Google Play Purchase (Android Users) :
May 20, 2025 - Log in using the Google account that was used for the purchase. ... Scroll down to the Order History section and locate the item you want to refund. ... Click the three-dot menu next to the order.