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Anyone with a Pixel 6a in a country with Google store got message that phone is not eligible for replacement program
As explained in the official support page ( https://support.google.com/pixelphone/answer/16340779 ), not all phones are affected by the battery issue. Yours is not, so you're not eligible for the compensation or free battery replacement. That has nothing to do with the geographical market or mean of purchase of the product. If your phone was affected, even if purchased in an unsupported market, you'd still be told the phone is affected by the battery issue (then it would be more difficult for you to claim compensation for it, but nonetheless, you'd still be told your Pixel 6a is affected). You'll still receive the update, but the "part" of the update that triggers the reduction of battery capacity at 400 cycles won't be enabled on your device. All people who have an affected Pixel 6a and install the July update, will receive a notification telling them they're affected, before they become affected (375 cycles) and when they become affected (400 cycles). If you're not affected, you won't receive any notification and your phone's battery capacity won't be reduced (that said, that doesn't mean your battery life won't be shit - it's still normal for batteries to lose capacity over time, but that's beside the scope of this campaign). Please read this in full: https://support.google.com/pixelphone/answer/16340779 More on reddit.com
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[FYI] Google Store UK Black Friday sale has begun - £70 off Pixel 4 and Pixel 3a series

Very disappointed in this. £200 and it would have been a great deal

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Google Store deals in the UK are terrible 2024
Paragraphs are underrated. More on reddit.com
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Google Store UK: Error 403 Forbidden
Got the same problem, don't know why More on reddit.com
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3 days ago - UK trade in partner (PCS Wireless) rejected my pixel 6a trade in claiming the phone was not factory reset, which is 100% incorrect, all accounts & locks were fully removed and the phone was factory re... See more ... Ordered a Nest thermostat, The delivery date was delayed by 2 weeks, but I was never notified by email. Disappointing experience and most likely will never order from Google Store ...
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reddit.com › r/googlepixel › anyone with a pixel 6a in a country with google store got message that phone is not eligible for replacement program
r/GooglePixel on Reddit: Anyone with a Pixel 6a in a country with Google store got message that phone is not eligible for replacement program
July 3, 2025 -

I am in an Eu country where Google store is not available. I bought Pixel 6a on amazon.de.

When I check by IMEI number it says phone is not eligible for exchange program. I don't know is it because country is not supported or because battery is fine.

Anyone from supported country got this message:

The IMEI (xx) you entered is not eligible for a repair at no cost to you, cash payment, or Google Store hardware discount credit under the Pixel 6a Battery Performance Program.

Link for checking phone status:

https://support.google.com/pixelphone/workflow/16310202?sjid=4008474082834172519-NC&visit_id=638870875036440081-1457390747&p=pixel6a_battery_help&rd=1

Top answer
1 of 5
9
As explained in the official support page ( https://support.google.com/pixelphone/answer/16340779 ), not all phones are affected by the battery issue. Yours is not, so you're not eligible for the compensation or free battery replacement. That has nothing to do with the geographical market or mean of purchase of the product. If your phone was affected, even if purchased in an unsupported market, you'd still be told the phone is affected by the battery issue (then it would be more difficult for you to claim compensation for it, but nonetheless, you'd still be told your Pixel 6a is affected). You'll still receive the update, but the "part" of the update that triggers the reduction of battery capacity at 400 cycles won't be enabled on your device. All people who have an affected Pixel 6a and install the July update, will receive a notification telling them they're affected, before they become affected (375 cycles) and when they become affected (400 cycles). If you're not affected, you won't receive any notification and your phone's battery capacity won't be reduced (that said, that doesn't mean your battery life won't be shit - it's still normal for batteries to lose capacity over time, but that's beside the scope of this campaign). Please read this in full: https://support.google.com/pixelphone/answer/16340779
2 of 5
6
I'm UK and mine says not eligible for no cost replacement.etc. but it doesn't make it clear if it's still going to still receive the "performance" update or if I should be worried.
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