It seems many are finding success now after all hope seemed futile weeks prior. Just wanted to quick share my own experience.

I missed the June 27, 2022 deadline to signify personal use of one of my legacy g-suite accounts. It was tied to a domain and inherited free from a web host many years ago. Attempting to visit that link after that point said it was unavailable.

I then upgraded to Business Workspace, which was offered at a discounted rate where it'd be free until October, then $3/month for so long and then $6/month after that.

After that I again attempted to indicate personal use but it still said not available. I let it sit and kind of forgot about it for some time, but made the effort once more tonight and was successful.

You may try directly visiting: https://admin.google.com/u/1/ac/billing/legacytransition and after logging in as an admin see if you have the blue button available to acknowledge personal use. Otherwise more detailed steps are below:

1. Under ADMIN account and control panel, select Billing - Subscriptions and make sure it indicates you are on Workspace or Workspace Business Starter. Mine took some amount of days to migrate after manually switching.

2. Click the HELP icon in top-right, select Contact Support - Questions about G Suite Legacy Free Edition - I used G Suite Legacy free edition for personal use.

3. An agreement will appear to confirm you used it for personal use (and with the disclaimer that they may once again decide at any point to remove more features), click YES.

4. Click the blue button "I used G-Suite Legacy Free for Personal Use."

5. Sign-in under your Admin account.

6. Click the blue button on the new page that appears, again to confirm personal use.

If successful, you will see: "Your account already has the no-cost option."

Now when you check billing, you should see Google Workspace Business Starter with 300 licenses available, and it will indicate "Free Plan" and "Free Edition (No Charges)"

If you check your Payment Accounts and had a credit card on file, it should say it is "not in use" anymore for the plan, meaning you're good to go!

I am with a startup MSP company. We started our Google Workspaces with the "Essentials Starter" (free) package to get everyone used to the platform since most of us all come from lifetime Microsoft product users lol. I would like to move our email from our junk hosted domain email system to Gmail with custom domain. From the looks of it, I need to upgrade our Essentials Starter to Business Starter so we can add a custom domain and Gmail to our Workspace. Well, everything I've read in their help section says to go to workspace admin > billing > subscriptions > choose Business Starter and upgrade to you.

The issue is our subscriptions only show we can upgrade to Google Workspace Enterprise Essentials which is 10/users/per month. Which does not include Gmail services either. Only more storage etc.

Since we aren't a paid subscriber yet we cannot contact support. Anyone have any ideas on how we can upgrade?

Thanks! :)