Videos
How can a hansgrohe kitchen faucet installed in front of a window be folded down?
You can find out how to move the mixer tap in front of the window in the enclosed installation instructions for your product or download them from the online spare parts catalog.
Click here to find the kitchen faucets suitable for installation in front of the window.
The swivel spout on the kitchen faucet is leaking. What can I do?
If water starts to leak in the swivel area after turning on the faucet, you will need to replace the seals on the swivel spout. You can find information on spare parts in our Spare Parts Shop. Enter the article number in the search window at the top right. You can then order the required spare part from a specialist retailer near you.
Where can I find hansgrohe spare parts?
You can find more information about spare parts in our Spare Parts Shop. This also includes installation manuals and cleaning recommendations.
We just bought a house that has a pulldown Hansgrohe faucet (looks like the Joleena model) with low output.First thing I checked was the mesh screen from the nozzle. I removed and inspected -- it was clean.
I ran the water with the nozzle removed and it was still a weak stream. So it doesn't seem like any blockage in the nozzle assembly.
Then I made sure my hot/cold supply valves were completely open -- they were. And there were no kinks or inline filter screens that I could see.
I disassembled the handle and inspected the cartridge. It was also clean. While the handle was off, I turned the water back on and I got pretty strong flow/pressure from the handle "port" -- so it doesn't seem like it's a plumbing pressure problem.
I'm tempted to buy another faucet but I know Hansgrohe is a good brand and I can't find the usual issues. Any ideas?