I bought a gift on December 7th. The estimated shipping date was Dec 11th. I received a notification saying it would be delayed due to black friday which was fine. I called them on the 16th they told me to wait until the 18th, which i did. I called again on the 18th and was informed that my order was sold out.. I decided to place a second order with expedited shipping. My order was supposed to arrive on the 21st i called them and they said the order might arrive on the 24th!!! Mind you I'm travelling on the 24th and I have no time to get something else as everything will be closed tomorrow! I just received an email saying that my order might be delayed until the 26th what the hell is this unreliability. I'm so pissed.

I don’t know if this is just because I’m used to Amazon responding times or something, but does anyone else find the hollister WhatsApp customers service REALLY slow? Like it takes about 30mins-1hr between responses, are they just really understaffed or are they purposely that slow? I thought because it was a texting channel that once you get put through to someone that they’d stay on the chat until the issue is resolved but is this just not the case? Sorry if my message sounds irritable but I just find almost 4 hours for 3 messages and to be put through to an email team shocking