Home Depot

Never heard of code for this. I mean if they are bad, they are bad. Depends on your area, but....

I do not work at home depot, but I do work for a close competitor (which you could find from my post history lol), but from what I have been told is home depot does not deliver their own items(as you said a warehouse.) My company delivers things directly out of the store. If they have gone third party, third party gets paid the same based on the trip, so they will want to make as many trips (and mess up as much as possible.)

My company has a store nearby that went third party and this happens all the time. It's a sad thing about outsourcing delivery due to cost is the quality goes way down, such as the case of this.

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This sounds more like a communication issue as the inciting incident. If the movers had mentioned up front that they couldn't replace like for like and had to select a different model, you could have provided input prior to the replacement purchase. Not to say that Home Depot is awesome, but this warning and the issues you experienced wouldn't really apply to someone ordering directly from Home Depot themselves and selecting the features they want up front. More on reddit.com

I used to work at Home Depot. There's a ton of stuff that's factually incorrect in this thread, stuff being said by HD customers, associates, and customers who said they were told something by associates. Here's how things actually work. I'm going to post across the thread and then link here. I would like to explain the supply chain though. Major manufacturers of appliances ... More on reddit.com

I recently thought through the same decision. Ended up buying direct through LG mostly because while the prices on the website looked identical, LG's were a few hundred dollars less once you go through checkout and the big box stores' fees were added on. Also fwiw when I called LG support to ask about and move the delivery date, I talked to someone live quickly and they were friendly and helpful. I haven't received the units yet because I pushed the delivery date out, so can't speak to the delivery and installation experience but I don't see reason to think it would be worse than the big box stores. More on reddit.com