How do I speak with a live human on the phone about a damaged appliance that was shipped to me?
I literally received 0 training with the phones or how to handle certain situations with calls so I honestly don’t know what I’m supposed to do in some situations. If a customer calls my department and wants to come pick up something, am I just supposed to leave it for them to come pick up in store and pay then or am I supposed to walk them through a process to pay for it over the phone/online. THD left me in the dark on all this stuff so I literally have no clue
something that bothers me is when customers come to the service desk to check out when we either have a line or they create a line because they have so much stuff like the registers are on the other side. Also, I always ask “how may I help you?” and they are like “check out?? 😐”