Better Business Bureau
bbb.org › us › ca › west-hollywood › profile › home-furnishings › houzz-1216-263825 › customer-reviews
Houzz | BBB Reviews | Better Business Bureau
My legitimate and active company is REMOVEDand Roofing, which has no affiliation or connection with REMOVEDand Exteriors.?I have reached out to Houzz several times asking them to correct this mistake, but they have not taken any action to fix it. Their inaction has led to significant confusion among potential customers, misdirected calls, and damage to my companys credibility.
Better Business Bureau
bbb.org › us › ca › palo-alto › profile › bulletin-board › houzz-1216-263825 › complaints
Houzz | BBB Complaints | Better Business Bureau
I received the item on 11/13/25. The chair is the wrong color so I emailed and phoned customer service for a return label. I have called twice and customer service says they will send return label and never do. I need to return this item within 30 days but Houzz is not sending a label.
PissedConsumer
houzz.pissedconsumer.com › review.html
1K Houzz Reviews | houzz.com @ PissedConsumer
Houzz has 1012 reviews (average rating 1.9). Consumers say: Expensive kitchen island received damaged, no resolution, Item not delivered and absolutely NO communication from this company. Awful!
Houzz
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Houzz Support
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PissedConsumer
houzz.pissedconsumer.com › home › restoration, renovation and remodeling
Houzz Reviews and Complaints | houzz.com @ PissedConsumer Page 2
Horrible customer service they give you the runaround. I cant get anyone to help resolve my issue. My marble vanity top was delivered in 2 pieces with chunks of it broken. The first delivery was a constant delay and now this. I find this to be very unprofessional and super disappointing. I will not order from Houzz again.nor will I refer them to anyone.
Houzz
houzz.com › discussions › 3344976 › houzz-customer-service
Houzz customer service
Last month, I had been admiring a rug on Houzz priced at $1,270.75 I was ready to buy but, overnight, the price changed to $2,549.15. I emailed them but my most recent email is being ignored....and NOW the price is 2,999!!! Has anyone else had issues when buying from Houzz?
Sitejabber
sitejabber.com › home & garden › home shopping › furniture › houzz
Houzz Reviews - Read 1,655 Customer Reviews of Houzz | Sitejabber
1,655 reviews for Houzz, 2.1 stars: 'I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driverway per Sabrina. I called Houzz and spoke with Steve who states they can refund me $99.99 for 'room of choice' and I can find a local move to move it upstairs or they will return it back to Houzz in California and charge ALL the freight charges there and back because 'that's their policy.'
ComplaintsBoard
complaintsboard.com › cb › furniture stores › houzz
Houzz Homeowners And Home Improvement Professionals Reviews 2025 – All You Need to Know | ComplaintsBoard
Houzz’s earns a 1.1-star rating from 4 reviews and 128 complaints, showing that the majority of home renovation and design enthusiasts are dissatisfied with their platform and services.
Better Business Bureau
bbb.org › us › ca › west-hollywood › profile › home-furnishings › houzz-1216-263825
Houzz | BBB Business Profile | Better Business Bureau
"I am a business owner that purchased a subscription for my company to be in Houzz. The issue I have is their customer service is horrible." ... Read full review · "Placed an order on 10/5/25. Got notice the next day that it shipped." ... Read full review · "Formal Complaint Against Houzz Inc.
Trustpilot
trustpilot.com › home › home & garden › home & garden services › interior designer › houzz reviews
Houzz Reviews | Read Customer Service Reviews of www.houzz.com
2 weeks ago - Do your homework.! Do not trust the pros on Houzz unless you do your own research.. Houzz doesn't care.. They told me they just introduce... ASID cared.. By the way... his schools are fake too and the license was fake.. I know better now.. Go through your complaint chats..
Houzz
pro.houzz.com › for-pros › feature-expert-support
Expert Support
October 7, 2025 - Get in touch with real people who know Houzz Pro best by live chat, email, or phone. Since our goal is zero Houzz Pro complaints, consider our five-star service at your service.
ConsumerAffairs
consumeraffairs.com › home › homeowners › best furniture stores
Houzz Reviews: Written By Customers
Contractors who are Houzz Pro members seem to like the company and the opportunities they get from it. However, consumers seem to have a bad experience with the company’s return policy and third-party sellers. Customers have also shown concern about review removal.
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Houzz
pro.houzz.com › help center › getting started
How to Reach Houzz Pro Support
September 10, 2025 - If you need help with a technical issue, want to better understand a Houzz Pro feature, have questions about your subscription, or anything in between, there are many ways to reach the Houzz Pro Support team · If you have a plan with dedicated support, you will be able to contact your account ...
Reddit
reddit.com › r/interiordesign › is buying furniture from houzz safe/legit? is this nelson bench likely decent quality?
r/InteriorDesign on Reddit: Is buying furniture from HOUZZ safe/legit? Is this Nelson bench likely decent quality?
February 21, 2024 - Their software is flaky. Better Business Bureau has complaints out the wazoo. Stay away is my advice. Oh….I did a search on the cabinet I wanted thru Google and found the EXACT cabinet from the manufacturer. It was cheaper, free white glove delivery and got it in 3 weeks. Houzz was 3 MONTHS.
Sitejabber
sitejabber.com › home & garden › home improvement › home remodeling › houzz pro
Houzz Pro Reviews - Read 159 Customer Reviews of Houzz Pro | Sitejabber
159 reviews for Houzz Pro, 2.5 stars: 'Their sales/estimating tools are awesome, but they clearly put all of their web development efforts there and nowhere else. Their functionality for customer service reps, accounting, reporting, etc. are leagues behind their competitors.
Reddit
reddit.com › r/construction › houzz pro - avoid this awful scam on professionals that generates no real leads and is a rip-off
r/Construction on Reddit: Houzz Pro - Avoid this awful scam on professionals that generates no real leads and is a rip-off
November 1, 2021 -
After a one year commitment to Houzz Pro at a cost of $400 per month our design firm netted 35 clicks or referrals.
For comparison, Google sent over 3,500 people to us. Linked-in with my basic profile sent over 700 distinct enquiries.
Houzz then automatically renewed us on a monthly basis with NO advance warning or any follow up.
On your Houzz-Pro dashboard there is no details of your current subscription costs, end date, pending renewal date.
Nothing.
This is also no way to cancel on your Houzz Pro dashboard. To do this you have to contact your "Success Manager" and personally speak to them one month BEFORE your next payment to cancel.
Houzz and Houzz Pro is definitely not worth the money and with this kind of business model I would rate them as a very dishonest and poor company to do business with.
When we enquired about the lack of results during our "Pro" campaign we were told "add more pictures, add more reviews, add an article"....basically...give us more high quality, free content that we can use on our site for free.
If you have a basic profile then great. The Houzz Pro is a scam, just like the "best of Houzz" badges they give to almost everyone so you promote Houzz on your website.
Just to check, I used a VPN and a private browser to see if my own company would be featured for a relevant search I did for my area and we were not.
Houzz Pro was a rip-off for us.
Top answer 1 of 5
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Update: Houzz Pro initially billed us as "HOUZZ ADVERTISING" Since we blocked them on Visa that they have tried again as "HOUZZ INC" Slimy, awful company. Do not give these people your credit card. Tell every trade you know to avoid them. This business is hard enough without predatory practices like this.
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No way out of the 1-year contract, worst $3600 I ever spent. I finally figured out not to pay for advertising and let my work speak for itself
Houzz
houzz.com › houzz pro learn › business management
How to Reach Houzz Pro Customer Service
November 22, 2024 - Hop into our office hours to tell us all about your challenges and needs, get your questions answered by our experts and be the first to hear about our latest and greatest Houzz Pro features updates. Click this link to register for one or all of the upcoming sessions. How to contact Customer Service if you have a free Houzz Pro account:
Houzz
houzz.com › discussions › 6328969 › customer-service-the-good-and-the-bad
Customer Service...The Good and The Bad
While sobbing my story to the customer service person, she put me on hold. When she came back on line she told me they were express shipping the replacement boots to me with no shipping charges. They arrived on the 24th & made a 10 Year old very happy. There were other acts of kindness by other businesses & people helping us make what would have been an awful Christmas good. I still recommend all of them to people. ... Gas Grills. OTT ... Houzz vs.
Reviewopedia
reviewopedia.com › home & garden › houzz.com
Houzz Reviews - Is it Legit? Read Customer Reviews
May 17, 2025 - They are basically using a renewal contract to keep customers prisoner and steal their money. I run a business of course and couldn’t IMAGINE operating in this way. I’m in awe that this company can be so disgusting. I haven’t lost my shit in years but was dropping f bombs left and right with these people. There are better companies out there, DO NOT USE HOUZZ!!!
Trustpilot
trustpilot.com › home › electronics & technology › houzz uk reviews
Houzz UK Reviews | Read Customer Service Reviews of www.houzz.co.uk
November 24, 2025 - Sincerely, The Houzz Team ... webuser_690799551 NOT ANSWERING COMPLAINTS CHARGED ME IN TOTAL UNDER 1K FOR SERVICE THAT BEEN MIS SOLD AND OVERPRICED NO ACTUAL CUSTOMER CARE AT ALL , JUST FAKE PROMISES OF GROWING MY BRAND TOOK MY MONEY DURING COVID , STILL CHASING THEM FOR A REFUND BUT NO LUCK THE MOST DISGUSTING SERVICE AND NO AFTER CARE !
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