Anyone have any advice on contacting Best Buy. I traded in my old phone and got a new phone. I had a protection plan on my old phone and asked that I have one on my new phone the guy said that he’d cancel the old one and put on for my new phone. He didn’t and I’ve been paying for a protection plan for a traded in phone. Best Buy now says that the best they can do is refund me the 5 months but they can’t give me a protection plan on my new phone because it’s past the initial 14 days of me buying it. This is their employee’s mistake and the reason I didn’t know was because they were charging my account each month for an invalid service. I’ve been on hold and hung up on multiple times and when I actually go to the store they say only corporate can help.i am at a loss of what to do

I purchased an open box monitor listed in excellent condition, specifically listing that it had all the original cables with it.

I go to the store to pick it up Sat afternoon, and it’s just the monitor, no power cable or AC adapter. I looked up the power cable, it costs $30 on eBay, so I told the store manager if they knock $30 off the price I would still buy the monitor.

Manager agreed, but says the refund will take 30min to 1 hour because he cannot issue a refund to an online order for pickup immediately at pickup. I got his name and left, figuring I could call the store and talk to them if the refund didn’t show. The manager said he would email me the receipt too and took my mobile.

Well, it’s Monday afternoon, no refund. I call the store and get transferred to a call center in India. I explain the situation and they tell me they have no notes in the system about a refund, so I need to physically go to the store.

I ask them to transfer me to the store, as I see no reason to waste my fuel and time to go to the store for an issue easily resolved by phone.

Lo and behold, not only will they not transfer me to the store, they or none of their supervisors will call the store to sort the issue out. My only option is to physically go to the store. I told them if I have to go to the store, I am not only returning my monitor, but $600 worth of other stuff I recently bought, and am likely to never shop there again. Still no resolution.

So I guess I’m going back to BestBuy for hopefully the last time in my life and returning ~$800 worth of purchases because apparently it’s Best Buy policy to not be able to communicate with store employees.

Sorry, just had to rant in case some jackass in Best Buy corporate read this sub.