To track your order as a guest, find the confirmation email from eBay titled “Guest Order” in your inbox. Within this email, click “View Order Details” to be redirected to a webpage with your order status and tracking information (if provided by the seller). If you can’t find tracking information, contact eBay’s customer service for help.

Locate the order confirmation email eBay sent to you, and click View order details.

Sometimes, your eBay package tracking might display "Delivered," but the item is nowhere in sight. Here's how you can address this situation:

Verify Delivery Details

Before jumping to conclusions, it's important to make sure that your item isn't still on its way. Visit your eBay purchase history. There, you'll see the estimated delivery date, the destination address, and the most recent updates on your package's journey.

Reach Out to the Seller

If the estimated delivery date has come and gone without your package's arrival, it's time to communicate with the seller. Inform them that the item hasn't reached you. Remember, you can do this up to 30 days after the projected delivery date. Expect the seller to keep in touch with you within three days. They should either update you on the delivery, suggest a replacement, or process a refund.

Seek Assistance from eBay

At times, a seller might not respond or offer a solution that meets your expectations. If 3 business days have passed without a reply from the seller, don't hesitate to contact eBay for help. From the time you raise your initial concern, you have 21 days to request eBay's intervention.