Anyone else waiting an exceptionally long time… I need to do an exchange on a final sale item… is this allowed? Or am I wasting my time on hold?

we’ve all done it—whether it’s impulse purchases or we’re just tempted by the 50% markdowns despite never trying on the item. final sale is final sale right?

…not always the case. if your items truly do not work out for you for any reason (defects, color not as expected/not flattering, quality isn’t up to standard, sizing, etc.) make sure to reach out to concierge anyways to see if it is possible to get a refund, store credit, or do an exchange. and do not be afraid to contact them via different methods like online chat and by phone.

each concierge employee will give different answers so it really doesn’t hurt to reach out again if you don’t get a good result the first time AS LONG AS YOU’RE KIND ABOUT IT! i think that’s the most important part that’ll get you some more wiggle room. it’s not guaranteed to work, but try your luck especially since you’re spending your hard earned money here!

feel free to drop your concierge experiences below regarding final sale items in case it may help someone else :)

Is it normal for Aritzia customer service to take 5+ days to respond to emails? I received a pair of sweat fleece sweatpants with stitching coming undone, so I reached out to customer service about an exchange on 12/10. They didn’t respond until 12/16, and I replied right away with the requested photos of the item. Since then, I haven’t heard back. I know it’s the holiday season, but this seems like an incredibly slow turn around time for an exchange?

My TNA boyfriend hoodies zippers have broken (both), and the email service people have been so unhelpful and are refusing to help me and told me to go in store. I’m so annoyed with this because I’m super busy and don’t have time to go in store and I don’t want to be embarrassed by the employees. What’s your advice?