Edit: Hi all! Thank you for the comments and assistance, much appreciated! :-)

Hey, dumb question. I have a prepaid label and want to scheduled a pickup. Will ups charge me for that?

Thanks

Hi

I just scheduled a pick-up request and paid for it, but not sure if the driver is going to bring the printed label. I know they do when I return Amazon stuff, but the UPS customer service say many different things. Like, some representatives said the driver will bring nothing you cannot request, some say drivers will bring a blank label on request so I need to be at home to fill out the info, and some say don't worry I can request a printed label from the driver, just put the box out side we will take care of it. I mean what a company I am dealing with here. So confused.

What "magic" is required to get UPS to do a FREE pickup of the Flex box from my house?

I have the prepaid label, but upon checking the tracking number, UPS states that it's BILLABLE NOT FREE!

"Jennifer K" from xfinity told me this:

" We have a contract with UPS that if you call them, they will arrange to visit your home and pick up the package at no cost. It is part of our contract with them. "

Unfortunately, I also spoke with a UPS rep, and she told me that the tracking number on the label is BILLABLE ???

WHO IS LYING ??? UPS or xfinity ???

I have been dealing with this for 4 days now and am ready to contact my attorney!

Long story short, I'm wondering to how logistics work if I were to prepay for priority shipping (certified mail) via UPS where the origin of said package would be coming out of a different state to the final destination (where I live).

There is a paper check that needs to be mailed out to me and USPS is giving us a hard time. It looks like they RTS'd the certified mail for no reason hence my decision to switch to UPS instead. USPS already "lost" the certified mail with the check in it so we had to void the check to err on the safe side

My question is this: how would I be able to "certify" the mail and have UPS pick it up from the sender where I'd prepay for the shipping materials? The sender is disabled and cannot leave her home without assistance which is a whole different story in trying to make arrangements for someone to accompany her to the store as that is something I'd absolutely want to avoid doing.

Any suggestions to how I can achieve this using UPS services?

Requirements: Must be able to pick up the "package" from the sender's address -- signature upon delivery

Notes: Sender does not have UPS materials on hand to put the paper check in it -- cannot leave the residence without assistance due to a physical disability. I do have the UPS premium account with UPS as well if that can be helpful

edit: should I just grab a small box that can fit a business envelope in it and attach the prepaid shipping label in it for the sender to send back if that's something doable? I'm trying to make the process as easy as possible for the sender so i'm open to any suggestions here. Just need to avoid using USPS at all costs at this point -- their local facilities here is slacking big time and a lot of residents are fed up with it.

Hi all,

TL;DR: I need to return 2 items to Amazon. The only return option is a UPS pickup. After submitting the return requests, I can print the hazmat labels, not the shipping labels, instructions say the driver will come with printed prepaid labels. Next time the UPS driver was making deliveries I asked him about pickup and he said the packages must have prepaid label. I called amazon, they claim the driver is wrong. Amazon suggested restarting the return yet nothing changed. It's my 4th attempt to return now and I seem to be stuck.

More details below.

I'm having a problem with a UPS pickup, maybe exprience of this community will be able to help me figure out the solution.

• Returning 2 items to amazon.

• The only return option is a UPS pickup.

• I can only print hazmat label, no shipping label available for printing.

• I called amazon support and they said they can't email me the label as they don't have it, UPS does.

• Talked to a UPS driver making deliveries, he said there's nothing in the system, said the package must have a prepaid printed label attached by me for them to pick up.

• Talked to amazon, their solution was "let's restart the return process". Again, no pickup happened.

• Talked to amazon again, they provided me with tracking numbers. Searching online, shows both numbers are stuck in the initial "Return Label Created. The delivery date will be provided as soon as possible." status.

• There's a link to UPS MyChoice offering to schedule a pickup and going through this route I end up on a "UPS My Choice® Enrollment" screen, although I am already enrolled. This is a dead end.

• Called UPS support, they confirmed the tracking label is created and confirmed a UPS driver will come with pre-printel label. Representative said "I'll send a message to local facility, they will call you back." Noone called.

• Again, no pickup occurred.

• Stopped by the local UPS store. There was nothing they could help with, they suggested asking UPS support to email me the labels so I can print them myself.

• Called amazon again, their only only solution to restart the return (this would be 5th attempt). They also said again "we can't email you labels as we don't have them, UPS support does, can you please call them"

• Called UPS support again, their only solution was to send another message to the local facility. Again, didn't hear back. They also said again "we can't email you labels as we don't have them, Amazon support does, can you please call them"

So I am stuck in a limbo. Amazon pointing fingers on UPS. UPS pointing fingers on Amazon. Both claiming the local UPS facility should send a driver to pick up. Local driver says "nothing in my system" and no way for me to contact the local facility manager or print the labels myself.

UPDATE: I was able to talk to the UPS employee who makes deliveries to our home. He gave me the office number, I called and, luckily, they answered. They asked for my address, checked something and asked if I was willing to drive to their location. It was just a 10 minutes drive so pretty soon they met me at their facility with printed return labels, put them on packages and took them from me.

Huge thanks to u/shooter208 and u/kcuddlyKendall for answering in this thread, this confirmed to me that the package information should be in the system.

The tricky part was getting the local facility’s number, I am thankful to our driver but confused why UPS support couldn’t provide me one, although that facility has customer care area, dedicated to solving problems like that.