I was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.
They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.
Can the repair be done in the same day, or does it typically take several business days?
Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.
It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.
They do not offer loaners. This is why I'm a strong proponent of having a backup strategy that goes beyond Time Machine; you back up your data in multiple places so if you're without a Mac for an extended period, you can continue to work even if the temporary machine isn't Apple.
Answer from Allan on Stack ExchangeI was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.
They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.
Can the repair be done in the same day, or does it typically take several business days?
Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.
It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.
They do not offer loaners. This is why I'm a strong proponent of having a backup strategy that goes beyond Time Machine; you back up your data in multiple places so if you're without a Mac for an extended period, you can continue to work even if the temporary machine isn't Apple.
I had this done on my 2014 MBP (essentially the same model) last year, and it took exactly 7 days. It might be quicker or slower, depending on how busy they are, but it is a difficult job.
This popped up, but rn is my crunch period for uni. Does anyone have their Macbook Pro serviced for its battery before? Or anyone knows how long I can delay this before the laptop breaks down? Usually which Apple branch in Singapore is the fastest in its repair service? No apple care btw. Thanks!!
The battery health on my M1 Pro MacBook dropped below 80% last week, so I set up a service appointment at an Apple Store.
I did some research online, and saw that it might be a few hours between my drop-off and pickup of the device.
News to me, the specialist tells me it’ll be a 3-5 day wait. Thankfully I have a PC to use in the interim, but if someone’s only device is their MacBook, how are they supposed to deal with that delay?
Maybe this is too harsh, but you would expect Apple — a multi-trillion dollar company — to be able to change a battery quicker than their 3-5 day timeline.
Is there something I’m missing here? I feel that Apple should make the wait more clear when scheduling your service appointment.