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I want to cancel the free trial now, before the 7 days are up. When I log in I get an error message every time. Is there any way to contact Apple directly?
No way to cancel an Apple TV free trial without contacting support to do it on their end?
Went to my subscriptions on play store - nothing shows. Go to my icloud account, it says since I subscribed on Google play, I must cancel it there. Went to Apple.tv " manage subscriptions" where it automatically takes me to Google Play, where again, nothing shows....(yes, I am signed in on the right account) contacted chat support, and what i understood the agent say was that a free trial doesn't show up, only monthly subscriptions? So i said what? So if I understand this correctly, since it doesnt show, one isnt able to cancel it on their own, they must contact support to do it??? What if, for example, someone didnt cancel their free trial, then it continued monthly, would it only then show? He said let me explain and then the chat disconnected. I told him to just cancel it on his end, but since it disconnected, and since they dont send a cancelation confirmation email, i have no way to know if its actually canceled or if ill get charged.. I then start a new chat and explain everyrhing, the page refreshed and disconnected.. and before anyone suggests to call, i did call the other day but was unable to today, so thought chat could help. Why is Apple so hard, why do they make it so hard to cancel? In hopes you'll just give up and continue the monthly subscription??
Edit: yes.. I know it "should" show up on Google play however it is not. It only shows up on my icloud account but the button for 'cancel subscription' is not click able. It only says i must go to Google Play, although I was sure I subscribed via the apple tv website.. not Google play.
Also, for everyone saying apple cannot stop the subscription if it was purchased through Google Play.. that's not true.. my icloud is saying it was purchased on Google play, yet apple support was able to cancel it on their end. Whats not possible is canceling it on my end.. but they are able to.
I've been trying to cancel my subscription for almost an hour now and it's driving me mental. I've obviously found the 'manage subscription' - 'cancel', but when I have to confirm the cancellation it comes up with this nonsense incomplete message saying 'you must update your account in order to continue. Update your account by signing in on a device running IOS 12 or' .... there is no option to update my account. Why would I have to update my account anyways, it's only 2 months old!? What is this nonsense, I just want to cancel. Has anybody experienced the same problem or knows a way around this? Any help appreciated
About half an hour ago, I started the free trial for appletv. When I check my subscriptions in settings, it doesn’t show up and i have no subscriptions to cancel. Same thing for the app. My apple id and account for apple tv is the same. I want to cancel the free trial before I start getting charged for the actual monthly subscription and I want to know I can cancel it for peace of mind.