Videos
How does audiobook listening time work for Premium Duo plans?
I’m already on Premium. What happens to all my saved music?
How does the bill work? Do we split the cost?
I just got done with a hour long chat with support. I'm trying to switch our Premium Duo plan to a Basic Family Plan so I can add our kids and opt for a plan that doesn't include audio books to save money. After an hour between two people, they told me I can't "downgrade" my account to a Basic Family Plan.
Is anyone else dealing with this bullshit? I've been a premium subscriber for over ten years and I haven't complained even though podcasts and audiobooks have been forced on my subscription while fees continue to rise.
After all my loyalty, this may be the breaking point.
And they also told me there's no way to contact them via phone. I wanted to escalate my request. Does anyone know how to reach support via phonecall?
I'm using spotify premium for individual and now I wanna switch to premium duo. So i went to my account and clicked on switch plans and it says
"Unable to change plans. This could be because you're not eligible for this plan , you're already on it , or you dont have a stored payment method. "
But none of those are true. And i dont know what they mean by you're not eligible for this plan
Should i cancel my subscription to get it or what?
Im afraid I'll lose all my downloads if i cancelled my subscription
So what should i do ?? Really need some help here guys appreciate it thank you 🙏
edit : Well spotify says to cancel the subscription n get duo the q now i have is whether id lose my downloads that i now have??