Hi Dadof 5,
I've checked the Jabra site, but they don't have guide for PC pairing. I've try the solution in your link too, it doesn't work.
Hello.
I received a Jabra Evolve2 65 yesterday after my Evolve2 75 died. Sad, the 75 was much better, but my company does not hand it out anymore.
Anyhow, the 65 did NOT come with a USB dongle. No problem, I connected it via Bluetooth. But now I want to make some adjustments in Jabra Direct and Direct does not find the headset. If I click on pairing, the software says: "Insert a Jabra Bluetooth adapter or Jabra DECT USB adapter to par a wireles Jabra headset or speakerphone with your computer"
You do not get a USB dongle anymore with your really expensve Jabra equipment and without a dongle you also cannot use the software?
I really hope, I am missing some other options here; can anybody give me a workaround to get my Evolve2 65 into the Direct software without a dongle??
______
Edit: Found the dongle in the pouch. Did not expect anything to be in there and threw it into the corner already :) Sorry, my fault.
Pairing Jabra Elite Sport with windows 10 HP Envy
How To Pair Jabra Bluetooth Headphones with Windows 10? - TechRepublic
Jabra headset connection with laptop
Can I connect my Jabra Elite H85 to my Windows 10 desktop without my PC having bluetooth?
Videos
Hi Dadof 5,
I've checked the Jabra site, but they don't have guide for PC pairing. I've try the solution in your link too, it doesn't work.
Hello I am a fellow community member here to help. Have you checked the Jabra support pages?
https://www.jabra.com/supportpages/jabra-elite-...
Or the solution in this thread?
https://answers.microsoft.com/en-us/windows/for...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hello Alexey,
Good to see you in Microsoft Community.
Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.
You may Run the audio troubleshooter. Select Start > Settings > System > Sound > Troubleshoot common sound problems and select Output devices or Input devices*.*
You mentioned that you deleted the connected Bluetooth device and connect it again, did you do it in Windows Settings? I recommend that you uninstall the device in Device Manager, then restart the system and connect again. "Win*" + "X" > "Device Manager" > "Audio inputs and outputs", find the device, then right click > "Uninstall device"*, then reboot.
Meanwhile, I recommend that you confirm in the sound settings that the device has been set as the default audio device after connecting your Bluetooth headphones. Win + R to open*****"Run"*, type "mmsys.cpl" and press Enter to open the "Sound" interface, right-click your target device in the "Playback" tab and "Recording" tab respectively > "Set as Default Device", then click "Ok" to save the settings.
And you may Perform a clean boot to check if the headset is recognized correctly, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient.
Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*
These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
If anything is unclear, please do not hesitate to let me know.
Best Regards,
Mosken_L - MSFT | Microsoft Community Support Specialist
Hi, Mosken
Thank you for your reply!
- It is Windows 11 22H2 Build 22621.1413
- Audio troubleshooter shows weird result. When my headset is NOT connected, it is displayed as a device to troubleshoot. When I try to troubleshoot it, it says that the device is not plugged it - it is okay. But once I connect it, it disappears from the list of devices in troubleshooting interface. Very weird.
- I can see my headset in Bluetooth section of the Device Manager. But it is not shown as an Audio Device there. Screen shot is attached. So, I can't delete this "Audio device". I deleted Bluetooth device, but with no result.
- Setting the default audio device is also not possible. The same story as with troubleshooting service. Disconnected device is listed, but the device disappears from the list the exact moment it is connected. Two screenshots are below.
- I tried clean boot with no result
I would appreciate any other advise.
Best Regards
I don't have bluetooth on my PC but I figured the USB dongle would do the job for me. I have bought plenty of wireless headsets, mice, keyboards and controllers that all had a USB dongle. Whenever I plugged in the dongle, the device would connect to the USB dongle through bluetooth, even though my PC doesn't have bluetooth. How come my Jabra can't do that? Have I missed something and if my PC DO need its own bluetooth reciever, then wth is the USB dongle used for?
I do not have many USB sockets available on my laptop, so I would like to use my PCs embedded bluetooth to connect to the headsets if possible. If it is bluetooth, it should be possible, right?
Thanks!