Write your phone number on a piece of paper, photograph it, and send the photo via eBay’s messaging system. Answer from feartyguts on reddit.com
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eBay
ebay.com › help › buying › resolving-issues-sellers › contacting-seller
Contacting a seller | eBay
Type your question for the seller. Select Send a copy to my email address if you'd like to receive a copy of the message.
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Reddit
reddit.com › r/ebay › making direct contact with seller to discuss delivery details?
r/Ebay on Reddit: Making direct contact with seller to discuss delivery details?
April 9, 2024 -

This has come up a couple of times for me and is happening again. Ebay prohibits sellers / buyers from exchanging direct contact information (email, phone, etc.) and requires communication through the messages panel. I have understood this policy exists to prevent people from making an "outside" deal that eliminates Ebay transaction fees.

So, I made a purchase, which is paid for. The seller is apparently just a few miles away, and we both would like to meet in person so they can simply hand me the item, without having to package and mail it. It's bulky and oddly shaped and would probably take the seller much of an hour to wrap properly for mailing, plus the in person visit to the Post Office. Then I'd need to wait however many days to get it, and risk having the package damaged in transit, or stolen from the front porch. It's a one-of-a-kind item, so not replaceable.

Free shipping was in the purchase, so there is no financial change to the transaction proposed. The seller still gets all of the money (and Ebay gets all of its fees), I get the item handed to me intact and directly, and everyone is happy.

Right now we have to communicate through Ebay messages, which is proving cumbersome, because neither of us are on Ebay much or at the same time, and so it takes several hours, or even a day, to exchange one message.

Can I send the seller my email address or phone number, and just say please call me direct and we can work out the pick-up / delivery location in one short call? Or will Ebay still swoop in and prevent the exchange of contact information and ding either (or both) of us?

Any advice appreciated.

Edit: I already searched around on Ebay's help site to try to figure out the answer. I couldn't find anything directly relevant in that search, only information on how to cancel transactions, or change shipping addresses after purchase. Neither of which is relevant to this situation. So I came here.

Discussions

Does anyone contact their buyers directly via email?

The policy says that "Offers to buy or sell items outside of eBay" is not allowed. That, to me, says just don't do it.

As a buyer, I will tell you that, not only is it against Ebay's policies (spam) but it is kind of creepy.

When I buy from Ebay, I know that you're getting my personal information, and I trusting you to only use it to claim your payment and get my order to me safely. Getting an unsolicited email on my personal email account is not ok.

More on reddit.com
🌐 r/Ebay
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Contact eBay by using email?

emails are all automatically answered by robots and not humans. Unless your question could be answered by a Google search, it is unlikely that the robot could answer it either.

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Send a message to the official eBay Facebook page. More on reddit.com
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Write your phone number on a piece of paper, photograph it, and send the photo via eBay’s messaging system. More on reddit.com
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eBay
ebay.com › help › email
Email us
Find answers to your buying, selling, and account questions, or contact us for more help.
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EBay
community.ebay.com › t5 › Ask-a-Mentor › I-need-help-contacting-a-seller › td-p › 34770541
Solved: I need help contacting a seller. - The eBay Community
November 9, 2024 - Green arrows will get you the pop-up and the blue arrow shows you where to type ... yes, just start typing in that ridiculously small single line field above the check box to "Send a copy to my email".
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EBay
community.ebay.com › t5 › Ask-a-Mentor › How-do-I-contact-a-Seller-by-his-email › td-p › 32398918
Solved: How do I contact a Seller: by his email ? - The eBay Community
October 24, 2021 - You cannot email the seller, you must click on "Contact seller" on the listing page and send them a message. All contact between you and the seller must go through Ebay. ... On the listing page for the item you need to know about, click on "Contact ...
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eBay
ebay.pissedconsumer.com › customer-service.html
eBay Customer Service Phone Number (866) 961-9253, Email, Help Center
6 days ago - 7% of the consumers who called the company’s customer support stated that their issues were resolved. Most customers feel very satisfied after talking to customer service representatives. The best email to contact eBay is [email protected].
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Quora
quora.com › How-do-I-contact-the-ebay-seller-before-buying-his-product
How to contact the ebay seller before buying his product - Quora
Answer (1 of 4): Each ebay seller has on the bottom of his page "ask a question" link 1. Go to the bottom of the seller product page and you will see the blue link with this text 2. click on it and it will open a window with list of issues to ask questions about 3. choose your issue and type in t...
Find elsewhere
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Quora
quora.com › What-is-the-best-way-to-contact-an-eBay-seller-who-has-not-responded-to-your-message
What is the best way to contact an eBay seller who has not responded to your message? - Quora
Answer (1 of 2): What is the best way to contact an eBay seller who has not responded to your message? It depends why you want to contact them and why. Also what timescales are we talking If asking questions give seller 24 hours, remember different countries different time zones. As a seller I...
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JustAnswer
justanswer.com › law › plaiy-steps-contact-seller-ebay-s.html
How to Contact a Seller on eBay for Order Help
July 20, 2024 - To contact a seller on eBay, use the 'Contact Seller' link found on the item listing page or in your buyer's hub under the specific order. This opens eBay’s messaging system, allowing you to inquire about order status securely.
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YouTube
youtube.com › watch
How to Send a Message to a Seller on eBay
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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eBay
ebay.com › help › - › - › Contacting_eBay_Customer_Service
Contact eBay | eBay
Quick tip Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent.
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eBay
ebay.com › help › account › messages › messages
Messages | eBay
Select the More actions dropdown menu and select Contact seller or Contact buyer. Type your message and select Send. We’ll send your message to the member’s Messages inbox and their personal email address.
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Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to contact a seller on ebay (before and after your purchase)
How to Contact a Seller on eBay (Before and After Your Purchase)
August 10, 2021 - Type your question, comment, or concern to the seller. This is the message they will see in their Inbox, so make sure to include the item you're looking at purchasing and any other details that may be important. Select "Send a copy to my email address" if you want this message sent to your email. ... Select Send Message. A copy of the sent message will appear in your "Sent" box in the message center.[2] X Research source ... Go to https://www.ebay...
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EBay
community.ebay.com › t5 › Selling › How-to-contact-ebay-by-email › td-p › 34087618
How to contact ebay by email? - The eBay Community
March 6, 2024 - mam98031 • Volunteer Community Member • Buyer/Seller since 1999 "I can explain it to you, but I can't understand it for you." Quote from Edward I Koch ... There is no email option for general customer service, though a few specific departments ...
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EBay
community.ebay.com › t5 › Ask-a-Mentor › Providing-an-email-address-to-a-seller-is-it-wise-and-is-it › td-p › 33760140
Providing an email address to a seller...is it wis... - The eBay Community
May 22, 2023 - As long as you have already paid through eBay's checkout, you should be able to exchange contact information with a seller. The prohibition on sending contact information is primarily concerned with preventing off-eBay transactions or fraud. With a seller's mail address, a fraudulent buyer could send a phony payment email that makes it appear that the seller has been paid when that is not the case.
🌐
eBay
ebay.com › help › selling › resolving-buyer-issues › contacting-buyer-bidder
Contact a buyer or bidder | eBay
Are you a buyer looking to contact a seller? See our article on contacting a seller. Once someone's bought an item from you, you can contact them directly. Select the button below and we'll walk you through the steps. ... You can also contact the buyer using their Buyer Alias Email Address which you can find in the View order details page.
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EcomVA
ecomva.com › home › wikis › how to create a seller account on ebay
How to Create a Seller Account on eBay: Step-By-Step Guide
April 4, 2025 - Tip: Choose a password that’s unique to your seller account on eBay and use a combination of uppercase and lowercase letters, numbers, and symbols for maximum security. 2. Provide your contact details, including your physical address and phone number. Important: This information is crucial for shipping purposes and buyer confidence. 1. eBay will send a verification code to your phone number or email address.
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WikiHow
wikihow.life › finance and business › shopping › shopping online › ebay › how to contact an ebay seller on pc or mac: 8 steps
How to Contact an eBay Seller on PC or Mac: 8 Steps
August 10, 2021 - Write a message to the seller. You will have to provide a subject line in the top text field, and enter your questions, concerns, or comments into the larger, bottom field. Optionally, you can click Attach photos below the message form to attach an image file to your message. If you want to receive a copy of your message via email, check the Send a copy to my email address box below the form.
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Business Insider
businessinsider.com › business insider › how to contact ebay customer service online or by phone
How to Contact eBay Customer Service Online or by Phone
August 23, 2022 - If you just want to chat with an eBay representative and don't mind waiting some time, check out the Ask eBay Twitter account. Directly message them with your basic account details (name, email, phone number) and they might be able to fix your issues.