Attached video.

So the sensor is working but the manual handle is no longer working. I replaced batteries to brand new one but no luck. Also tried to reset by pressing the black button no luck. Try power reset by taking off the battery and putting it back in .. no luck.

Good thing is sensor still works but the valve seems to have stuck on cold water.

Can someone please help save my family from kitchen emergency :)

My friend just moved into an apartment which was previously occupied by an older man in a wheelchair. He had some changes made to the apt, one of which was an automatic motion sensor faucet in the bathroom. She says it worked every other time she was there, but now that she's moved in it doesn't work.

There's a red light that blinks intermittently on the faucet, regardless of any motion. There's a gray Moen branded control box (about 6x3x3 inches) under the sink with funny hex screws on it. There are bathtub-style hot and cold control knobs also under the sink, as well as the traditional smaller on/off controls. Both sets of knobs are "on" as far as I can tell. At least, they're not locked in either position.

My question: Where do I go from here? Not sure what kind of troubleshooting I can do.

Edit: It was the batteries. Hex screws, too. Could've sworn they were torx when I'd seen it.

Moen touchless sensor stopped working

My moen touchless sensor was working fine, both sensors on the faucet and the manual sensor were working fine. But now they are all erratic and the handle doesn’t work at all.

I have replaced the batteries with new ones and tried resetting the sensor by keeping the handle open and holding my hand in front of both sensors for 10 seconds but still having the same issue.

Does anyone else have this experience? See the video attached.

I have also tripled checked the connections on the controller and verified everything is snug.

If it helps at all. The numbers on the side of the controller is 169140 and 012017. With the barcode reading NJ632602.