Write your phone number on a piece of paper, photograph it, and send the photo via eBay’s messaging system. Answer from feartyguts on reddit.com
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eBay
ebay.ca › help › account › messages › messages
Messages | eBay
If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. Select the More actions dropdown menu and select Contact seller or Contact buyer. Type your message and select Send.
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Reddit
reddit.com › r/ebay › making direct contact with seller to discuss delivery details?
r/Ebay on Reddit: Making direct contact with seller to discuss delivery details?
April 9, 2024 -

This has come up a couple of times for me and is happening again. Ebay prohibits sellers / buyers from exchanging direct contact information (email, phone, etc.) and requires communication through the messages panel. I have understood this policy exists to prevent people from making an "outside" deal that eliminates Ebay transaction fees.

So, I made a purchase, which is paid for. The seller is apparently just a few miles away, and we both would like to meet in person so they can simply hand me the item, without having to package and mail it. It's bulky and oddly shaped and would probably take the seller much of an hour to wrap properly for mailing, plus the in person visit to the Post Office. Then I'd need to wait however many days to get it, and risk having the package damaged in transit, or stolen from the front porch. It's a one-of-a-kind item, so not replaceable.

Free shipping was in the purchase, so there is no financial change to the transaction proposed. The seller still gets all of the money (and Ebay gets all of its fees), I get the item handed to me intact and directly, and everyone is happy.

Right now we have to communicate through Ebay messages, which is proving cumbersome, because neither of us are on Ebay much or at the same time, and so it takes several hours, or even a day, to exchange one message.

Can I send the seller my email address or phone number, and just say please call me direct and we can work out the pick-up / delivery location in one short call? Or will Ebay still swoop in and prevent the exchange of contact information and ding either (or both) of us?

Any advice appreciated.

Edit: I already searched around on Ebay's help site to try to figure out the answer. I couldn't find anything directly relevant in that search, only information on how to cancel transactions, or change shipping addresses after purchase. Neither of which is relevant to this situation. So I came here.

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Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to contact a seller on ebay (before and after your purchase)
How to Contact a Seller on eBay (Before and After Your Purchase)
August 10, 2021 - 1. Go to https://www.ebay.com/ in a web browser or open the eBay app. 2. Find an item you want to buy. 3. Click or tap Contact seller or Contact. 4. Select Other and Contact Seller. 5. Type your question, comment, or concern to the seller. 6. Select Send Message.
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eBay
ebay.com › help › buying › resolving-issues-sellers › contacting-seller
Contacting a seller | eBay
Select Send message. Tip Make sure your contact information is up to date so that sellers are able to get in touch after a purchase. You can find out how to update your details in our Changing your contact details article. You can find a seller's phone number in the following places on eBay, if they've opted to share their number:
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EBay
community.ebay.com › t5 › Ask-a-Mentor › How-do-I-send-a-seller-a-message › td-p › 35079249
How do I send a seller a message? - The eBay Community
May 13, 2025 - You should be able to use the "contact" link in a seller's listing or in your Purchase History to send a message to the seller. If you are having problems, try clicking on the "Send message" text to start typing your message.
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Askanexpertonline
askanexpertonline.com › software › r2d4l-communicate-ebay-seller-just-plain-text.html
How do I communicate with the EBay seller. Just a plain text note, I don't want to cancel. I tried to send a message but
Log into your eBay account and go to your "Purchase History" under "My eBay." Locate the item you purchased and click on "Contact Seller" next to the order. Select a topic related to your inquiry, such as "Other." Type your message in the provided text box and click "Send" to deliver the note ...
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EBay
community.ebay.com › t5 › Ask-a-Mentor › How-do-I-contact-a-Seller-by-his-email › td-p › 32398918
Solved: How do I contact a Seller: by his email ? - The eBay Community
October 24, 2021 - Good night an Sunday here. Tyul I'm trying to email Pickerman, seller. Thanks peace ... You cannot email the seller, you must click on "Contact seller" on the listing page and send them a message.
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EBay
community.ebay.com › t5 › Mobile-Apps › Send-messages-through-app › td-p › 30692955
Send messages through app - The eBay Community
February 20, 2020 - You have to log on to a computer to do this. You should be able to do this in the app. ... If you scroll down on an item page to the about this seller section you can ask a seller about the product.
Find elsewhere
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EBay
community.ebay.com › t5 › Report-eBay-Technical-Issues › Can-t-send-messages-to-sellers › td-p › 31868394
Can't send messages to sellers - The eBay Community
March 19, 2023 - If you are unable to send a message directly from a listing, try going to the seller's profile or feedback page and using the "Contact" link there to send a message. ... Hello, thanks for reply.
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JustAnswer
justanswer.com › law › plaiy-steps-contact-seller-ebay-s.html
How to Contact a Seller on eBay for Order Help
To contact a seller on eBay, use the 'Contact Seller' link found on the item listing page or in your buyer's hub under the specific order. This opens eBay’s messaging system, allowing you to inquire about order status securely.
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eBay
ebay.com › help › selling › resolving-buyer-issues › contacting-buyer-bidder
Contact a buyer or bidder | eBay
See our article on contacting a seller. Once someone's bought an item from you, you can contact them directly. Select the button below and we'll walk you through the steps. ... You can also contact the buyer using their Buyer Alias Email Address which you can find in the View order details page. If you need to get in touch with a bidder while an auction's still under way, we won't be able to give you their contact details, but you can send them a message.
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EBay
community.ebay.com › t5 › Buying › Can-I-use-the-quot-message-to-seller-quot-feature-after › td-p › 32024900
Can I use the "message to seller" feature after pu... - The eBay Community
July 2, 2021 - Go to my eBay, purchase history, more actions (next to your product), and click on "contact seller". ... Some seller's of custom items say you should add a note with your check out payment.
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Replyco
replyco.com › home › integration ebay
Replyco Helpdesk for eBay Sellers Simplifies Customer Service
February 28, 2024 - The Replyco helpdesk software & eBay marketplace integration enables eCommerce sellers to manage messages, cases, returns / refunds and more all in one place.
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YouTube
youtube.com › watch
How To Contact Seller On Ebay - YouTube
In this video, we’ll show you how to contact sellers on eBay effectively. Whether you have questions about a product, need clarification on shipping details,...
Published   May 19, 2025
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3Dsellers
3dsellers.com › home › blog › ebay messaging system, simplified
eBay Messaging System, Simplified | 3Dsellers
Sellers no longer need to drown in their messages with eBay’s native messaging system. Instead, 3Dsellers developed a fully compatible messaging system that’s synced across all your eBay accounts and even with Amazon - all in one place.
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Quora
quora.com › How-do-I-contact-the-ebay-seller-before-buying-his-product
How to contact the ebay seller before buying his product - Quora
Answer (1 of 4): Each ebay seller has on the bottom of his page "ask a question" link 1. Go to the bottom of the seller product page and you will see the blue link with this text 2. click on it and it will open a window with list of issues to ask questions about 3. choose your issue and type in t...
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Quora
quora.com › How-do-you-contact-a-buyer-on-eBay
How to contact a buyer on eBay - Quora
Answer (1 of 3): If you are not in a transaction with a buyer, you cannot contact her. This is why all buyer names are masked (s***y for example, both while bidding and in feedback. If you are or have been in a transaction, the buyer’s email is on your Sold list and her Paypal email (which may ...
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EBay
community.ebay.com › t5 › Ask-a-Mentor › Contacting-a-seller › td-p › 34891298
Solved: Contacting a seller - The eBay Community
January 20, 2025 - ) Then click the "Send Message" button. EastLaneAve • Volunteer Community Mentor eBay member 27 years ... You need to click on the "Send message" text that is highlighted in the previous message and then start typing.
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EBay
community.ebay.com › t5 › Ask-a-Mentor › I-need-help-contacting-a-seller › td-p › 34770541
Solved: I need help contacting a seller. - The eBay Community
November 9, 2024 - Solved: I am not new to ebay, however the contact seller function has changed since I last used it. I pressed contact seller and it went to