If you can't remember your answers ...

Have a look at: If you forgot the answers to your Apple ID security questions

At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.

Choose new security questions and answers and select Continue.

If you need more help, contact Apple Support

Answer from Mark on Stack Exchange
Top answer
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If you can't remember your answers ...

Have a look at: If you forgot the answers to your Apple ID security questions

At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.

Choose new security questions and answers and select Continue.

If you need more help, contact Apple Support

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If you log in with your Apple ID on a device (any iOS 10+/macOS 10.12+ device should work), log out and do that several times, you'll eventually get a popup to enable 2FA... and it will let you do that without answering a single security question! I got the popup after logging in and out just once, but your results may vary.

Note: if you have macOS, you can use this method without logging out from your main account on your device - just create a new user, log in, and you'll be asked to link your iCloud account. (thanks for the tip, kallax!)


Others have confirmed that this method still works:

I had a very old Apple ID with remaining credit that was only used for iTunes and not yet activated for iCloud. I had already changed the password via the email address some time ago. But resetting the security questions was not possible anymore, because I could not answer enough questions for that. And after several attempts even this form was blocked for the meantime.

On an old iPhone 4s (iOS 9.3.6) the Apple ID was still stored under iTunes & App Store (I don't know if it is required to use a device which was already linked to this Apple ID). I also entered the same Apple ID under iCloud to activate iCloud for this Apple ID. I then entered my phone number under iCloud > Apple ID > Contact information (confirmed by code from SMS). Entering an additional email adress was at this stage not possible. Thereafter, under iCloud > Apple ID > Password & Security, the two-factor authentication could be enabled for the same phone number (eventually an unlock code has to be set prior under Settings). I had to confirm the activation via the code sent by SMS. Logging in to icloud.com was then possible again and I was able to update all account information.

🌐
Microsoft Support
support.microsoft.com › en-us › account-billing › set-up-security-questions-as-your-verification-method-3d74aedd-88a5-4932-a211-9f0bfbab5de8
Set up security questions as your verification method - Microsoft Support
After your security questions are deleted, the method is removed from your security info and it disappears from the Security info page. Note: If some of these options are missing, it's most likely because your organization doesn't allow those methods. If this is the case, you'll need to choose an available method or contact your administrator for more help. Reset your password if you've lost or forgotten it, from the Password reset portal or follow the steps in the Reset your work or school password article.
Discussions

How to fix: Reset your Apple security questions without knowing your Apple security questions
This could be really helpful for me. You note I need to restore from iCloud - does the account actually need to have iOS backups? More on reddit.com
🌐 r/applehelp
165
106
May 6, 2019
Cannot Reset Security Questions We do not… - Apple Community
I honestly tried over and over again, but i forgot my security answers and eventually i got locked out of my apple id 😟. I tried to change my security questions but i couldn't. ... We do not have sufficient information to reset your security questions. More on discussions.apple.com
🌐 discussions.apple.com
October 14, 2018
FORGOTTEN SECURITY QUESTIONS AND PASSWORD
You can vote on whether it's helpful, but you can't add comments or replies or follow the question. ... Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today. It is not possible to reset security questions. More on answers.microsoft.com
🌐 answers.microsoft.com
7
3
September 23, 2020
FORGOTTEN SECURITY QUESTIONS AND PASSWORD
You can vote on whether it's helpful, but you can't add comments or replies or follow the question. ... Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today. It is not possible to reset security questions. More on learn.microsoft.com
🌐 learn.microsoft.com
7
3
September 22, 2020
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Apple Community
discussions.apple.com › thread › 254831093
Unable to Reset Apple ID Security Questions
If you forgot the answers to your Apple ID security questions - Apple Support ... Go to iforgot.apple.com. Enter your Apple ID, then select Continue. Choose the option to reset your security questions, then select Continue.
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Reddit
reddit.com › r/applehelp › how to fix: reset your apple security questions without knowing your apple security questions
r/applehelp on Reddit: How to fix: Reset your Apple security questions without knowing your Apple security questions
May 6, 2019 -

Hi,

I've just purchased an iPad and couldn't remember my security questions for my AppleID account, therefor was unable to reset my security questions (I know right). I have found a solution to this and wanted to share it.

This will only apply to those that:

  • Had an old account and didn't enable 2-factor authentication

  • Did not have a recovery phone number setup

  • Are unable to reset security questions on the iForgot website or log into appleid.apple.com.

  • Contacted Apple support and didn't get anywhere

All you need to do is get a iPad / iPhone, do a factory reset on it then during the initial setup you select the option to restore from iCloud. At this point it will ask for a mobile number (Doesn't have to be an iPhone number) and it will enable 2-factor authentication. It told me that I didn't have any data in iCloud and returned me to the previous screen where I setup the device as new.

Note: I did this on an old iPhone, my iPad told me to enter a verification code that it sent to the iPhone, but for some reason I had to click 'did not get anything' and enter my phone number where it send my phone a text and I was able to authenticate it.

Finally... I was able to log into appleid.apple.com and view my account.

I hope this helps at lease one person, there were plenty of people online who had this issue:

  • https://www.reddit.com/r/apple/comments/6obk1b/the_struggles_with_apple_id_security_questions/ (This post provides an alternate resolution that didn't for for me and is possibly 'patched' by Apple)

  • https://www.reddit.com/r/apple/comments/6xz0hn/is_there_no_way_to_reset_your_apple_security/

  • https://www.reddit.com/r/apple/comments/6016dc/question_i_forgot_my_security_questions_answers/

  • https://www.reddit.com/r/applehelp/comments/1lqfia/forgot_appleid_security_questions/

TLDR: Select the 'Restore from iCloud' on the initial welcome screens.Edit: After logging into my AppleID account, I was unable to access the security questions - I assume this has been replaced with the 2FA option.

🌐
Apple Community
discussions.apple.com › thread › 7642599
Cannot Reset Security Questions We do not… - Apple Community
October 14, 2018 - So thanks for the good intentions Apple, no thanks for the annoying implementation tho.. ... If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with ...
🌐
Chron.com
smallbusiness.chron.com › change-security-question-forget-apple-66141.html
How to Change My Security Question if I Forget It With Apple
November 22, 2017 - Follow its instructions to reset your password and log in to your Apple ID account. Click "Password and Security" at the left side of the Apple account page. Click the "Send Reset Security Info Email" link located below the security questions.
Top answer
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Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

It is not possible to reset security questions. However, If you cant recall the original pw you set the device up with initially, then you will nee to create a secondary local admin account to reset the pw for your primary account. To do this, you will need to create Windows 10 boot media (on another computer) and boot from it as if you were going to install Windows, but will instead use this environment to create the new admin account. To create Windows 10 installation boot media, see this Microsoft article: https://www.microsoft.com/en-us/software-downlo...

Alternatively, if you have Windows 10 DVD, you can boot from that, too.

After booting from the boot media, go to the section "Create a New User to Save Account Files" in this guide: https://www.howtogeek.com/222262/how-to-reset-y...

Note, the above link assumes your system drive is letter D:. If the command fails, then use C: in place of D: for the copy command.

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Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

It is not possible to reset security questions. However, If you cant recall the original pw you set the device up with initially, then you will nee to create a secondary local admin account to reset the pw for your primary account. To do this, you will need to create Windows 10 boot media (on another computer) and boot from it as if you were going to install Windows, but will instead use this environment to create the new admin account. To create Windows 10 installation boot media, see this Microsoft article: https://www.microsoft.com/en-us/software-downlo...

Alternatively, if you have Windows 10 DVD, you can boot from that, too.

After booting from the boot media, go to the section "Create a New User to Save Account Files" in this guide: https://www.howtogeek.com/222262/how-to-reset-y...

Note, the above link assumes your system drive is letter D:. If the command fails, then use C: in place of D: for the copy command.anks E

thanks for the quick response WilliamDZ. I will give it a try and let you know how I go.  Cheers

Find elsewhere
🌐
Alphr
alphr.com › home › ‘we do not have sufficient information to reset your security questions’ – how to reset apple account
‘We do not have sufficient information to reset your security questions’ - How To Reset Apple Account
June 19, 2021 - If you cannot log into your Apple account, you should visit iforgot.apple.com. Yes, that is Apple’s URL, not a third-party link. From there, you can add your Apple ID, choose to reset your password, or reset your security questions.
🌐
ResMed
ap.resmed.com › knowledge › i-do-not-remember-the-answers-to-my-security-questions.-how-do-i-reset-these
I do not remember the answers to my Security questions. How do I reset these?
If you know your password, go to My Account and select Security Question then Change. If you don't remember your password, a "Reset Password" can be performed by support.
🌐
macReports
macreports.com › home › tips and tricks › cannot reset apple id security questions? fix
Cannot Reset Apple ID Security Questions? Fix • macReports
May 29, 2018 - Apple should give the customer to opt for se basic and less secure security authentication which does not require more than using a registered “reset password” email provided by the customer at the time of setup. Specifically, not to require answers to security questions if the customer “opts out”. Let the consumer choose security levels!
🌐
Upwork
support.upwork.com › hc › en-us › articles › 360012069193-Manage-your-password-and-security-question
Manage your password and security question – Upwork Customer Service & Support | Upwork Help
NOTE: In order to change your password, you need to know your current password and security answer, if you’ve set one up. If you have forgotten either of them, go here to learn how to reset them. ... Be careful about giving out information, especially on social media, that could help others guess your security question answers.
Top answer
1 of 5
13

Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

It is not possible to reset security questions. However, If you cant recall the original pw you set the device up with initially, then you will nee to create a secondary local admin account to reset the pw for your primary account. To do this, you will need to create Windows 10 boot media (on another computer) and boot from it as if you were going to install Windows, but will instead use this environment to create the new admin account. To create Windows 10 installation boot media, see this Microsoft article: https://www.microsoft.com/en-us/software-downlo...

Alternatively, if you have Windows 10 DVD, you can boot from that, too.

After booting from the boot media, go to the section "Create a New User to Save Account Files" in this guide: https://www.howtogeek.com/222262/how-to-reset-y...

Note, the above link assumes your system drive is letter D:. If the command fails, then use C: in place of D: for the copy command.

2 of 5
3

Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

It is not possible to reset security questions. However, If you cant recall the original pw you set the device up with initially, then you will nee to create a secondary local admin account to reset the pw for your primary account. To do this, you will need to create Windows 10 boot media (on another computer) and boot from it as if you were going to install Windows, but will instead use this environment to create the new admin account. To create Windows 10 installation boot media, see this Microsoft article: https://www.microsoft.com/en-us/software-downlo...

Alternatively, if you have Windows 10 DVD, you can boot from that, too.

After booting from the boot media, go to the section "Create a New User to Save Account Files" in this guide: https://www.howtogeek.com/222262/how-to-reset-y...

Note, the above link assumes your system drive is letter D:. If the command fails, then use C: in place of D: for the copy command.anks E

thanks for the quick response WilliamDZ. I will give it a try and let you know how I go.  Cheers

🌐
Job Bank
jobbank.gc.ca › support › question
I don't remember the answer to my security question. ...
November 7, 2023 - The answers must be spelled exactly as you initially wrote them when you selected your security questions; that includes the use of lower case and capital letters. ... I received an email stating that my user account has been deactivated. What can I do? ... I'm an employer. How do I reset the answers to my security questions?
🌐
WIRED
wired.com › security › nist › time to kill security questions—or answer them with lies
Time to Kill Security Questions—or Answer Them With Lies | WIRED
September 28, 2016 - The transition away from security questions, however, won't be easy. Companies need to implement alternative contingency solutions like sending password reset instructions to a back-up email address, requiring that users produce a physical authentication dongle, or using real-time generated codes from a secure authentication app.
🌐
Zendesk
neofinancial.zendesk.com › hc › en-ca › articles › 360058703712-How-do-I-reset-my-security-questions-
Neo Financial Help Centre
January 13, 2022 - Skip to main content · Neo Financial Help Centre · Search · Categories · Application · Card Activation · Account · Payments & Deposits · Rewards · Resources
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Salesforce
help.salesforce.com › apex › HTViewSolution
Help And Training Community
September 12, 2017 - Loading · ×Sorry to interrupt · Refresh
Top answer
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There is no way to reset your Apple ID security questions online after the Mat Honan hack and its aftermath.

I was able to reset my security questions by calling Apple Support on the phone, provided I could remember at least one out of three.

However if you can't remember any of the three, you might have trouble.

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The reset procedure for security questions is here: https://support.apple.com/kb/HT201485

  • https://iforgot.apple.com/

It's one of the things you are recommended to do if you think your AppleID is compromised.

Below are more details and screen shots from a while back, but the links above have current information as well as discussion on how to get support in person and newer developments like Two Factor Authentication and using another trusted device.


If you know your password to your Apple ID and have set up a second email address, you can reset your security questions by logging into the web site https://appleid.apple.com even if you can't answer the security questions that normally are required to make changes to the existing security questions.

Once you have logged in, click 'Password and Security'. Then click/tap the link in the lower right that says Forgot your answers? Send reset security info email to m * * * *@monsters.edu

You will get an email with a link to reset not only the security questions and answers, but correct your birth date which can be used to verity your identity when you are calling Apple or trying to reset a password.

I have an Apple ID with a recovery email, so perhaps if you have not entered that second email, you might not be able to send the reset email and might need to contact Apple directly for help with your Apple ID. I know of people that have gotten things reset over the phone even after the Mat Honan incident where his account was compromised over the phone with Apple's assistance.