Hello everybody, I recently purchased a Shark AV2501S. I’ve been having issues completing the initial setup with the app. For some reason it will not connect to my wifi network. Ive ensured that I’m trying to connect it to 2.4 GHz. I’ve tried with a different unit too and had the same issue so I’m not sure what’s going on. Shark support has no idea either. My home internet and network works fine without any issues with the rest of my devices. Not sure if it matters or not but I have a Synology router. Has anyone experienced anything similar and how did you fix it?

Looking for the reset button on this Shark

My Shark Stratos Upright stopped turning on and has been unusable for these past few weeks. I unfortunately have misplaced the manual and can't seem to find it, so I can't use it to help me locate where the reset button is. I've read that hitting the reset button can get it working normal again but I can't seem to find it and the YouTube "tutorials" I've seen are absolutely useless and don't actually say where it is and don't show it, and I can't seem to find pictures. This is very frustrating as my apartment's carpets badly need vaccuuming and I can't do it with a non-functional vacuum. Where is the reset button on this and if anyone can provide an image that'd be immensely appreciated. Thanks.

I’ve reset/power cycled everything - Shark, iPhone, AP, and UDMSE. I’ve opened the battery door on the Shark and unplugged it for about 15 min. I manually pressed the “Clean” button in the Shark and made it run until the battery died. I’ve removed my Shark from the app, then uninstalled/reinstalled the app. I’ve blocked/unblocked the MAC on my firewall I’ve done all of this multiple times, for six hours yesterday.

This started when I performed the (latest) factory reset on the app. Everything was “working” as in it was as crappy as usual, but even though Shark posts everywhere about how it continues to update and improve the map (LIIIES), that was not happening and it still, after 5 months of living in our new house, had not mapped the entire downstairs.

The problem seems to be that the Shark retains my WiFi SSID/password no matter what. I don’t know how that’s physically possible if it has lost power, but as soon as I turn it on after a reset, the voice greeting is interrupted by the chime that means it’s connected to the internet and WiFi light comes on. The strange thing is that it doesn’t stay on, it blinks off and on. But not the fast blink you get when you hold the “Dock” and “Clean” buttons to initially connect - it’s a slow blink, on and off for ~5sec each. But when I look at it on my router, it shows the connection is stable with excellent signal. The problem is that I can’t remember whether or not it blinked like this when everything was working, but I am fairly confident the WiFi light was solid.

If I proceed anyways the app says everything was successful, but I can’t control the robot with the app. Yet, if I press the physical “Clean” button, the app reflects that it’s cleaning, and all the normal options are available to me, but if I select one, let’s say I press “Pause”, the app shows that the robot is paused but the Shark ignores it and continues cleaning. If I kill the app and go back in, it shows cleaning again. Then, if I press the physical “Dock” button on the robot, the app shows it going to the dock. It shows the correct battery % and all that, so it seems there’s only one-way communication available - from the robot to the app, but not the other way around.

I’m a network engineer and I am at a loss. The only thing I haven’t tried is changing the SSID password which might work, but I’ve also got 20 other devices on this 2.4GHz IoT network and I am not going to go around and re-connect everything just to get this POS working.

I’ve seen one other similar post but not quite identical behavior. Is there a software bug or something right now? Does anyone know a secret way to wipe everything and start over? I’m about to take it apart and see if there’s a small battery on the motherboard for memory retention and remove that too but I don’t wanna spend another hour on this crap.

I will never buy another Shark robot vac. This should be so simple, and they just cannot get it right. I could have cleaned my entire house 20 times over with the amount of time I’ve spent babysitting, troubleshooting, mapping, and resetting this thing. I’m about to throw it out the window.