Alienware dead after puting sleep and closing it only power button works but it doesn’t respond. Please help:))
My Alienware laptop is turned on, but the screen is black.
Alienware laptop suddenly stopped working.
m15 R1, blacked out, nothing on screen after restart
Videos
Hi Elias,
I'm David, an Independent Advisor, here to help you.
Try to repair the Windows startup by following the steps below.
You will need to access the Windows Recovery Environment (winRE). In your case, to do this, you will repeatedly turn your device off, then on:
- Hold down the power button for 10 seconds to turn off your device; (If the device is ON when starting the procedure)
- Press the power button again to turn on your device;
- On the first sign that Windows has started (for example, some devices show the manufacturer's logo when starting), hold down the power button for 10 seconds to turn off your device;
- Press the power button again to turn on your device;
- When Windows starts, hold down the power button for 10 seconds to turn off your device;
- Press the power button again to turn on your device;
- Allow your device to fully start. You will enter winRE.
On the Choose an option screen, select "Troubleshoot > Advanced options > Startup Repair".
If it persists, use system restore to get Windows to the point where it was working.
On the Choose an option screen, select "Troubleshoot > Advanced options > System Restore".
If you do not have a restore point, try to enter safe mode.
On the Choose an option screen, select "Troubleshoot > Advanced options > Startup Settings > Restart".
After your device restarts, you'll see a list of options. Select option 5 from the list or press F5 for Safe Mode with Networking.
If you can enter safe mode, make a backup of your data.
Open the Device Manager and check if the drivers are up to date. ("Windows + X" and select "Device Manager")
I hope this helps. Feel free to ask back any questions.
Thank you so much it worked! This was one of the worst times for my computer to stop working because I have AP tests coming up, you’re a real life saver!