Reboot your computer, if the issue persists, see the Fix 8: Perform a system Reset (Windows 11) or Refresh (Windows 10) in Windows section below to resolve the issue. No matter how careful you are, accidents can happen. Has the laptop been dropped, something heavy dropped on the laptop, or ...

April 3, 2026 - In the Task Manager window, go to the Details tab, then locate “explorer.exe” and select End Task. Restart your laptop to see if that fixed your black screen. Outdated, corrupted, or incompatible graphics drivers (Intel/NVIDIA/AMD) can cause ...

Connect the power cable (for Dell desktops), AC adapter, and the battery (for Dell laptops). Turn on the computer. If this did not resolve the issue, go to the next step. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics. If the computer cannot boot into Windows, run the preboot diagnostic test on a Dell computer:

October 25, 2024 - Whenever you run into a BSOD problem, you can always try the keyboard shortcut: press the Windows logo key + Ctrl + Shift + B at the same time. This hotkey combination will help you restart your PC’s graphics drivers.

January 27, 2026 - You'll need to be able to see your screen for this step, so use an external monitor temporarily. Restart this by pressing Ctrl + Shift + Esc to open Task Manager. Click Details if you see it, then locate "explorer.exe" and select End Task.

The Dell laptop black screen issue can be caused by the poor connection between the graphics drivers and the system. In this case, you can reboot your graphics drivers to fix the problem. Press Windows+Ctrl+Shift+B at the same time.

September 12, 2024 - Modern Dell laptops run Windows ... older laptops and the many laptops out there not made by Dell. Press Win+Ctrl+Shift+B to restart the graphics driver....

From your black screen try a pure keyboard shortcut to reset/restart your graphics driver. Windows key + Ctrl + Shift + B.

November 26, 2023 - If your Dell laptop is stuck on a black screen and won’t boot up normally, the first step is to perform a forced shutdown. This will fully power down the system, allowing you to restart it with a clean slate.

SupportAssist is Dell's automated tool that scans your Windows computer for driver and firmware updates, downloads, and installs them. Search for SupportAssist in the Start menu and open the app. On the Home tab, select Update software. Click Start to check for driver and BIOS updates. Follow the on-screen instructions to complete the installation and restart your computer if prompted.

Release shift key as soon as you see "Please wait" Choose Troubleshoot > Advanced Options > Windows Startup settings > Restart > Choose 5th Option (f5) This will reboot the machine in Safe mode.

Answer (1 of 2): If you already have the white circle rotation, Windows already start loading. If it freezes, then Windows has problems loading its component. You can try to invoke the startup repair process, by restarting the PC when the white circle is still rotating. Do it twice. On the third...

Discover steps to fix issues such as blank screens, overheating, hardware replacement, and CMOS battery failure. Find expert solutions to get your Dell desktop up and running.

One last solution is to restart the explorer.exe process in the Task Manager. Press Ctrl + Shift + Esc to open Task Manager, then click the Details tab at the top of the window that pops up. Select explorer.exe from the list and click the End task button in the bottom right corner. If you had no success getting an image on screen in safe mode (and you tried the above fixes in the First Steps section), you're likely looking at a hardware problem. ... If your Dell laptop is not powering on or showing signs of life, the issue may be related to a degraded battery.

April 27, 2024 - Now, select Windows Startup settings and go for Restart. ... Once restarted, press F5 or 5 to enter into safe mode. As was already mentioned above that if your display is damaged or has any kind of issue then you may encounter this problem on ...

December 1, 2025 - Asurion Experts offer tips and tricks to troubleshoot a black screen on your Dell laptop, from simple fixes to more advanced solutions.

January 19, 2026 - For a black screen on Windows 11, first perform a hard reset by holding the power button for 10 seconds. Disconnect external devices to rule out peripheral conflicts. Boot into Safe Mode via recovery options to uninstall recent updates or drivers ...

Force restart: Free the power button for 20 seconds. ... Ensure all cables (HDMI, DisplayPort, VGA) are securely connected. Try a different monitor or cable to rule out hardware issues. If using a laptop, disconnect external displays and peripherals

Your Dell computer may stop at a blank (black) screen after performing a factory image restore instead of a window to click Finish to restart. This issue may occur on the following Dell laptops: