Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles.

January 20, 2025 - To recap what I have done: Restored Factory settings on the printer Uninstalled and re-installed HP Smart on my computer Reset my router What else can I do? Thank you, ... I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Envy 6155E often faces intermittent wireless connection drops and inconsistent printing performance. For HP Envy 6155E wireless issues, first ensure the printer firmware is updated via HP Smart app.

February 6, 2025 - My brand new 6155e has decided it will only print documents from my telephone. I got exactly one day where it printed from my computer. ... If this is a paperweight, I will send it back. Frustrated, but willing to read and learn... ... Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

December 3, 2024 - The printer currently has been working but in the past few weeks I have to remove the printer and re-add it through the HP Smart App. I have disabled Wi-Fi on the printer since this person prefers to print only by USB. It has worked previously on Wi-Fi but just randomly stopped one day and has been switched over to USB. I have conducted the following troubleshooting steps which are listed below.

March 24, 2025 - I just got this new printer. HP Envy 6155e. I cannot “wake” it up. The only way to get the screen to wake up is to unplug the machine. The power - 9348881

December 16, 2024 - If possible, access the printer's settings through the HP Smart app or a connected computer to check for any available firmware updates. Outdated firmware could be causing the lock-up issue.

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February 22, 2025 - Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!

Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles.

To fix print queue issues on the HP Envy 6155e, open the Services app and stop the 'Print Spooler' service. Then, navigate to C:\Windows\System32\spool\PRINTERS and delete all files inside.

February 6, 2025 - Is the printer showing as "online" in the printer settings on your desktop? Have you installed the latest drivers and software for the HP Envy 6155e on your desktop?

It was clarified that you are unable to print on paper smaller than 11 x 8.5 with your HP Envy 6155e printer.It was noted that your previous HP printer allowed printing on smaller paper by adjusting the paper guides.You mentioned being unfamiliar with adjusting settings in the printer software or control panel.

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June 21, 2025 - Ensure your printer is connected to your computer or network. Open the document or photo you want to print and select Print from the application menu. Choose the HP ENVY 6155e printer in the print dialog box.

August 6, 2025 - Unfortunately this printer has many issues - I first purchased this in the Fall of 2024 - immediately has issues and needed to restart it most of the time. After many issues with not starting - not printing - failing to connect to internet - FINALLY ...

Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles.

To fix 5x7 photo printing issues on the Envy 6155e, ensure the print settings match the paper size in the printer driver. Select 5x7 inches explicitly under 'Page Setup' or 'Photo Size.' Verify the wireless connection is stable by reconnecting the printer to your network...