Hello Royal-Airs,
My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!
If you are using Windows 10, these are the instructions to configure a printer: https://support.microsoft.com/en-us/help/401538...
If the problem persists, please reach the device manufacturer for further troubleshooting/assistance.
I hope this helps! Please let me know if you have any further questions.
Sincerely,
Juan Pedro
Independent Advisor
Hp envy photo 7855 help
Same issue!
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Hello Royal-Airs,
My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!
If you are using Windows 10, these are the instructions to configure a printer: https://support.microsoft.com/en-us/help/401538...
If the problem persists, please reach the device manufacturer for further troubleshooting/assistance.
I hope this helps! Please let me know if you have any further questions.
Sincerely,
Juan Pedro
Independent Advisor
Thanks for responding. After several long days of trying to reinstall printer and software, I finally got it working. At some point when I was re-installing printer and software, I chose "my printer is older" and it found my printer and it was success after that.
It's now working. Yeah!
Again, thanks for responding to my post.
My printer recognizes the type of paper I have in the main tray, which is 5x7” cardstock, when I load it; but when I try to print it tells me to load paper into the photo tray. My cardstock is slightly wider than 5” so I can’t put it in the photo tray to even try it because it does not fit; but it should work from the main tray anyway. Online it says my printer can handle this type of paper so it should work.
I have tried everything, looked up my issue on hp support assistant (even though it’s never helpful), posted on their discussion board (no responses there surprise, surprise), looked to Google, restarted my printer, and I can’t find anything to help me. Please please please tell me anything to try & help me! I included photos with captions from my printer & hp smart app.