What I would do is first try backing up the driver store.

navigate to C:\Windows\System32\DriverStore then make a backup copy of the FileRepository folder.

After doing that, proceed to perform a clean install:

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	http://answers.microsoft.com/en-us/windows/wiki...



	Step 2: How to: Perform a clean install of Windows 10

	http://answers.microsoft.com/en-us/insider/wiki...

Review the following guide for instructions and details about configuring your BIOS or UEFI boot settings for DVD, CD, USB or SD Card.

a

BIOS/UEFI Setup Guide: Boot from a CD, DVD, USB Drive or SD Card

https://www.groovypost.com/howto/bios-uefi-setu...

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10. Learn more here https://www.groovypost.com/howto/choose-windows...

The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed, if it does not, this is why you might be experiencing problems activating:

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Core should install Windows 10 Home 



Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro should install Windows 10 Pro

Wait while setup prepares to copy files

Accept the license terms then click Next

Click Custom: Install Windows only (advanced)

NOTE: Sometimes Windows 10 setup can become confused if it see's a thumb drive. You might get a driver missing error or something to that effect. If you do, restart setup, but this time, when you arrive at the following screen, disconnect your thumb drive then go through Custom options. When setup is ready copy files, it will prompt you to reconnect the installation source (your USB).

Select the drive then click New

NOTE: If you have multiple partitions listed, select each one (starting at the bottom), then click delete until there is only a single (one) unallocated drive displayed in the window.

Select the unallocated drive listed, click New, click Apply then OK

This will split the drive into multiple partitions, select the Primary partition then click Next.

NOTE: The System Reserved partition is where recovery files are kept for diagnostics and repairing damaged Windows 10 files; or even reinstall Windows 10.

Wait while Windows installs

When this phase of setup is complete, Windows will automatically restart then reboot into setup again.

Windows is detecting and installing your hardware. After this is complete, Windows will restart one last time.

Out of Box Experience

The Out of Box Experience page is where you get to configure detailed settings in Windows, which includes creating a user account, configure privacy, sync PC settings and install modern applications.

🌐
Quora
quora.com › How-do-I-install-Windows-10-on-my-HP-laptop
How to install Windows 10 on my HP laptop - Quora
Answer (1 of 10): The brand of your laptop DOES NOT MATTER. The process is the same for EVERY brand. 1. Put the DVD into the DVD drive. 2. Boot the machine from the DVD 3. Follow the instructions on the screen.
🌐
YouTube
youtube.com › pc monkey
How To Install Upgrade to Windows 10 on HP Laptop Free - Updated 2020 - YouTube
Use this video to assist you in upgrading to or installing fresh, Windows 10. Windows 10 is easy and mostly automated. It will search for and update drivers ...
Published   March 19, 2020
Views   35K
Top answer
1 of 5
17

What I would do is first try backing up the driver store.

navigate to C:\Windows\System32\DriverStore then make a backup copy of the FileRepository folder.

After doing that, proceed to perform a clean install:

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	http://answers.microsoft.com/en-us/windows/wiki...



	Step 2: How to: Perform a clean install of Windows 10

	http://answers.microsoft.com/en-us/insider/wiki...

Review the following guide for instructions and details about configuring your BIOS or UEFI boot settings for DVD, CD, USB or SD Card.

a

BIOS/UEFI Setup Guide: Boot from a CD, DVD, USB Drive or SD Card

https://www.groovypost.com/howto/bios-uefi-setu...

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10. Learn more here https://www.groovypost.com/howto/choose-windows...

The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed, if it does not, this is why you might be experiencing problems activating:

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Core should install Windows 10 Home 



Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro should install Windows 10 Pro

Wait while setup prepares to copy files

Accept the license terms then click Next

Click Custom: Install Windows only (advanced)

NOTE: Sometimes Windows 10 setup can become confused if it see's a thumb drive. You might get a driver missing error or something to that effect. If you do, restart setup, but this time, when you arrive at the following screen, disconnect your thumb drive then go through Custom options. When setup is ready copy files, it will prompt you to reconnect the installation source (your USB).

Select the drive then click New

NOTE: If you have multiple partitions listed, select each one (starting at the bottom), then click delete until there is only a single (one) unallocated drive displayed in the window.

Select the unallocated drive listed, click New, click Apply then OK

This will split the drive into multiple partitions, select the Primary partition then click Next.

NOTE: The System Reserved partition is where recovery files are kept for diagnostics and repairing damaged Windows 10 files; or even reinstall Windows 10.

Wait while Windows installs

When this phase of setup is complete, Windows will automatically restart then reboot into setup again.

Windows is detecting and installing your hardware. After this is complete, Windows will restart one last time.

Out of Box Experience

The Out of Box Experience page is where you get to configure detailed settings in Windows, which includes creating a user account, configure privacy, sync PC settings and install modern applications.

2 of 5
10

Hi,

I am Sumit, an Independent advisor and a Microsoft MVP here to help.

Yes, If you are currently running Windows 10 and you do a clean install you should have no problems with the drivers.

What I suggest is after a clean install, install HP Support assistant that would automatically install all the drivers.

Here is the driver page, if needed:

https://support.hp.com/in-en/drivers/selfservic...

🌐
GreenGreenStore
greengreenstore.co.uk › blogs › news › how-to-reinstall-windows-10-on-a-hp-laptop
How To Reinstall Windows 10 On A HP Laptop | GreenGreenStore
September 12, 2024 - Step 4B: (Alternatively - Setting up in UEFI mode): Follow the steps from 3C to enter the BIOS. Change the following settings in this order: ... Shutdown your PC, and while restarting it, press Esc until you enter the Startup Menu.
🌐
Trick i know
trickiknow.com › home › laptops › how to enable hp laptop 15 boot menu (install windows)
How to Enable HP Laptop 15 Boot Menu (Install Windows 10)
September 17, 2025 - In this post you will learn how to enable HP Laptop 15 boot menu to Install Windows 10 , 11 or Linux from a bootable USB drive.
🌐
Support Your Tech
supportyourtech.com › home › articles › how to install windows 10 on hp laptop: a step-by-step guide
How to Install Windows 10 on HP Laptop: A Step-by-Step Guide
May 23, 2025 - Installing Windows 10 on an HP laptop can seem daunting at first, but it’s actually pretty straightforward. First, you’ll need a bootable USB drive with Windows 10 on it. Then, you’ll access the boot menu on your HP laptop to start the installation. The process is mostly automated, guiding you through selecting your language, time, and keyboard settings.
🌐
HP
support.hp.com › in-en › document › ish_3102863-2949936-16
HP PCs - Installing the latest version of Windows 10 | HP® Customer Support
You can run the Media Creation Tool and create the Windows installation media on any computer. Go to the Microsoft Download Windows 10 webpage (in English).
🌐
Reddit
reddit.com › r › Hewlett_Packard › comments › sg93pr › clean_win_10_install_on_an_hp_laptop
Clean Win 10 install on an HP laptop : r/Hewlett_Packard
September 15, 2021 - I tried connecting to HP customer support about it and they're asking me to use their HP cloud recovery software to perform the installation. Thing is, they're saying that you'll require a 32 GB USB for loading Windows 10 and performing the clean install, while I can personally set up a Win 10 bootable in an 8 GB USB.
Find elsewhere
🌐
HP
support.hp.com › us-en › document › ish_3102863-2949936-16
HP PCs - Installing the latest version of Windows 10
We can't seem to find the page you were looking for · Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues
🌐
HP
support.hp.com › ie-en › document › ish_7391783-7391763-16
HP PCs - Installing Windows 10
Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles.
🌐
Vocal Media
vocal.media › humans › how-to-install-windows-10-on-hp-laptop
How To Install Windows 10 On Hp Laptop? | Humans
You can choose the bit (64-bit or 32-bit) for the Windows 10 installation; after that click on next. Following that, you can insert a blank USB drive (16 GB or larger is recommended), then select the USB flash drive and click on next. At last, once the media creation tool finishes, you can tap on the USB drive and click on finish. For further clarification, you can connect with customer service via HP Support Phone Number 1800-407-4005/ +1-802-341-3474 , which is available 24 hours and seven days a to provide you with a practical solution to your problem.
🌐
HP Support Community
h30434.www3.hp.com › t5 › Notebook-Operating-System-and-Recovery › installing-windows › td-p › 8491615
installing windows - HP Support Community - 8491615
October 4, 2022 - I know i'm doing it right but it ... tried to install the OS 10 different way. i tried taking the hard drive out of another laptop with the OS on it and then the laptop says no boot device found ... https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-11-Instal...
🌐
Reddit
reddit.com › r/windowshelp › installing windows on hp laptop proves impossible.
r/WindowsHelp on Reddit: Installing windows on HP laptop proves impossible.
December 30, 2023 -

Born in 96, went through all types of windows and installed windows on 1000 different pcs, never had any issues, but today I’m defeated 😂. Need your help!

Just bought an HP Laptop FREEDOS, more exactly HP 15s-fq5039nq, Intel® Core™ i3-1215U up to 4.40 GHz, 15.6 FHD, 8GB, 512GB PCIe SSD, Intel UHD Graphics.

I used the windows media creation file to create a bootable USB with windows 10, however before being able to install it, I’m getting this error “A media driver your computer needs is missing”. After searching online, I found that I should install the Intel rapid storage technology driver. I tried several versions but none worked. I tried all fixes that I could find online with no success. I also tried Rufus, but my pc won’t see the bootable usb when I use it, no matter the bios settings. Any chance you guys could point me to the right driver I need to install for this laptop to be able to install windows? Attaching some images also

Would appreciate your support!

🌐
HP Support Community
h30434.www3.hp.com › t5 › Notebook-Hardware-and-Upgrade-Questions › How-do-I-re-install-Windows-10-on-HP-Stream-14 › td-p › 6494781
Solved: How do I re-install Windows 10 on HP Stream 14 - HP Support Community - 6494781
January 6, 2018 - I have no problem reinstalling Windows, but am unsure about the license; I bought the laptop online through Wehkamp.nl and don't have the Windows license number. Can you advise me how to go about this the best way? ... Solved! Go to Solution. ... I have zipped up and attached below, a free utility that will let you see the product key in your notebook's BIOS. That way you will know what version of W10 you need to reinstall. You can clean install W10 for free at any time by using the W10 Media Creation Tool at the link below.
Top answer
1 of 1
6

Hello, Fortunate Ra

Welcome to the Microsoft Community.

Hello, thank you for your feedback on your issue here, it seems that you want to update your win10 system.

Generally there are some steps below to update:

Method 1: Using Windows Update

Check network connection: make sure your laptop is connected to the internet.

Open Settings:

Click on the Start Menu (Windows icon in the bottom left corner of the screen).

Then click on Settings (gear icon).

Go to Update & Security:

In the Settings window, click on Update & Security.

Check for updates:

Under the Windows Update tab, click the Check for Updates button.

Windows will start searching for available updates. If it finds an update, it will download it automatically.

Install the update:

Once the download is complete, Windows will either begin installing the update immediately or prompt you to restart your computer. If you are prompted to restart, click Restart Now to complete the update.

Wait for the update to complete:

Windows will perform the installation process and your computer will restart a few times. Depending on the size of the update, this can take anywhere from a few minutes to an hour.

Verify that the update is complete:

Once the update is complete, go back to Settings > Update & Security > Windows Update to see if there are additional updates. If it says “Your device is up to date”, then the update is complete.

Method 2: Use HP Support Assistant (for HP laptops)

HP laptops usually come with a pre-installed application called HP Support Assistant, which can help you keep your system up-to-date, including HP drivers and software updates.

Open HP Support Assistant:

Type HP Support Assistant in the Windows search bar and select the app.

Check for updates:

In the HP Support Assistant app, click the **"Updates ”** tab.

It will automatically check for available updates, including Windows updates and HP-specific software updates.

Install updates:

If there are available updates, click Install to start the installation process, following the on-screen instructions.

Reboot the computer:

After the update installation is complete, you may be prompted to restart your computer.

Method 3: Use the Media Creation Tool (for major updates or upgrades)

If you want to upgrade to a new Windows 10 version, you can use the Media Creation Tool.

Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides: How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

Also need to pay attention to the following:

Back up your data: Before any update, it's a good idea to back up your important files just in case.

Ensure adequate power: Make sure your laptop is connected to a power source in case the update process is interrupted.

If you are facing issues while updating, you can share some error messages or tips here and I will support you further.

Best regards

Bobhe | Microsoft Community Support Specialist