What I would do is first try backing up the driver store.

navigate to C:\Windows\System32\DriverStore then make a backup copy of the FileRepository folder.

After doing that, proceed to perform a clean install:

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	http://answers.microsoft.com/en-us/windows/wiki...



	Step 2: How to: Perform a clean install of Windows 10

	http://answers.microsoft.com/en-us/insider/wiki...

Review the following guide for instructions and details about configuring your BIOS or UEFI boot settings for DVD, CD, USB or SD Card.

a

BIOS/UEFI Setup Guide: Boot from a CD, DVD, USB Drive or SD Card

https://www.groovypost.com/howto/bios-uefi-setu...

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10. Learn more here https://www.groovypost.com/howto/choose-windows...

The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed, if it does not, this is why you might be experiencing problems activating:

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Core should install Windows 10 Home 



Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro should install Windows 10 Pro

Wait while setup prepares to copy files

Accept the license terms then click Next

Click Custom: Install Windows only (advanced)

NOTE: Sometimes Windows 10 setup can become confused if it see's a thumb drive. You might get a driver missing error or something to that effect. If you do, restart setup, but this time, when you arrive at the following screen, disconnect your thumb drive then go through Custom options. When setup is ready copy files, it will prompt you to reconnect the installation source (your USB).

Select the drive then click New

NOTE: If you have multiple partitions listed, select each one (starting at the bottom), then click delete until there is only a single (one) unallocated drive displayed in the window.

Select the unallocated drive listed, click New, click Apply then OK

This will split the drive into multiple partitions, select the Primary partition then click Next.

NOTE: The System Reserved partition is where recovery files are kept for diagnostics and repairing damaged Windows 10 files; or even reinstall Windows 10.

Wait while Windows installs

When this phase of setup is complete, Windows will automatically restart then reboot into setup again.

Windows is detecting and installing your hardware. After this is complete, Windows will restart one last time.

Out of Box Experience

The Out of Box Experience page is where you get to configure detailed settings in Windows, which includes creating a user account, configure privacy, sync PC settings and install modern applications.

Hi Queen Flowers

I am Dave, I will help you with this.

1

If you have not already created the bootable USB:

You will need to create a bootable Windows 10 USB on another working PC

Click this link:

https://www.microsoft.com/en-us/software-downlo...

to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

2

When you have the bootable USB created:

Insert the bootable USB into your HP device, start the device and repeatedly press the Esc key to get the temporary boot menu, then press F9 to get the choice of boot from the USB

Since you previously had Windows 10 installed and activated on that PC during the installation process skip the steps which ask for a product key and select the option 'I am Reinstalling Windows 10 on this PC', and activation will not be an issue, your PC will have a digital entitlement stored on the Microsoft Activation Servers

Hi Andie. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

When you first Upgraded it assigned a permanent Digital License for the PC in Microsoft Activation servers so that you can reinstall Windows 10 at any time, skipping the Product Key during install, and it will reactivate afterwards when you connect to the internet and it phones home to find your hardware profile confirming the Digital License.

You can do the in-place Upgrade over the existing Windows by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m... choose Download Tool Now, install the tool, open it and choose Upgrade this PC Now. This will save your files and apps while bringing you up to the latest version by the most stable method. It will also bring all of your Updates current and solve most problems since it reinstalls Windows.

Or if you want a better install, since you already have a permanent Digital License, do the gold standard Clean Install in this link which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

To create bootable Windows 10 Installation Media (on another PC if necessary) install Media Creation Tool and follow the directions in the middle of the download page here: https://www.microsoft.com/en-hk/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key for your PC maker given in this chart: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, then on second screen choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, select the Unallocated Space, click Next to let it create and format the needed partitions and start install - this makes it foolproof.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC because you will learn everything that works best and how to apply it with your own hands.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.