I'm trying to get into my very old apple account from years ago. I believe it was one of my first accounts but I couldn't remember the password so I went to forgot password, put in the email and it said the account is locked and can't be used. And the account uses an iCloud email. I don't know what to do. Is there any way to get into the account or am I screwed?

Hey Reddit, I have been having extreme Apple Account issues for the last few months and was wondering if anyone knows what I should do. I've attached my email I sent to Apple, but once again have been redirected to the sample apple support website and help line that I've tried to fix this issue through time and time again.

Dear Apple Support Team,

I am reaching out regarding an urgent and ongoing issue with my Apple ID, which has been inoperable since October 17, 2024. On that day, I woke up to find all my Apple devices prompting me to re-enter my login information for security reasons. However, upon attempting to sign in, I was met with a message stating that my account was locked.

Since then, I have submitted four separate account recovery requests, all of which have failed. I have visited the Apple Store twice, spent over three hours on calls with Apple Support, and despite my persistence, I continue to receive the same response: “There is nothing we can do, just submit another recovery request.”

This issue has severely impacted my ability to use Apple’s services and devices:

• I cannot download or update apps, including those I have paid for.

• Find My, FaceTime, and iMessage on my Mac and iPad are unusable.

• AirDrop and iCloud access are completely blocked, preventing me from accessing years of photos and important documents.

• I am unable to cancel or manage in-app subscriptions linked to my Apple ID.

• I cannot update software like Logic Pro X on my Mac.

• I receive “re-sign into your Apple ID” prompts around 35 times per day, making my devices frustrating to use.

Most frustratingly, even performing a full reset of my devices is not an option, as I am required to re-enter my Apple ID password, which I am locked out of.

As someone who has invested heavily in Apple products, I am deeply disappointed with the lack of resolution. I am now at a point where I need escalation beyond standard support channels. I am requesting immediate assistance from a higher-level support specialist who can provide a direct and effective solution rather than another failed recovery attempt.

I know it has been some time since the issue started, but after all of my failed attempts to fix this, I gave up. I figured it would be more productive for me to get on with my life and just use my devices with the handicaps they now possess. But with all of my apps going out of date, my borderline inoperable phone, and the money I am losing with the subscriptions I bought through iCloud I no longer need, I thought it was long overdue to try and find a solution. 

Please let me know the next steps to resolve this issue as soon as possible. I appreciate your immediate attention and look forward to hearing from you promptly. Attached is my email history surrounding this subject matter.

Best regards,

(My name)

I wanted to enter my old icloud account and when I pressed on forgot password it said my account was locked and could not be used. How can I delete my account? Can anyone help me?

So I bought my wife her first ever apple product (an Ipad A16) to do some drawing/digital media creation. We created an apple account and set up the new ipad, went to the app store and purchased a specific app that she knew she wanted, after which she also installed netflix/hulu and everything was fine. She only used it for about 20-30 mins after that just testing out her new app and deleting some apps she knew she wouldn't use. The next morning it said she had to sign in again, but gave us "an unknown error has occurred" after entering the password. We can use the ipad and use the apps we have already downloaded, but we cannot download anything else. We went online to icloud.com to try and sign in, and it said her account had been locked for security reasons. We had to fill out an unlock request and send it off, and this morning we got an email back saying the request had been denied. Now we aren't even given the option to request the unlock again, when we put in the email/password it just says "Your account has been locked and cannot be used". I called apple support and they said removing the activation lock "might" work, but we cannot sign in to request it and we cannot sign in to request a refund for the purchase we made in order to justify a new account. Any Ideas would be greatly appreciated.

Hello I desperately need help.

I need access to my old icloud, I have called, messaged, email apple many times and no one was helpful. I did not find them helpful, they kept sending links, I already did many times.

I have tried to login into everything apple website, on sarfi, google literally everything. I tried itunes, podcast, everything. On many apple and non apple devices. Every time I get “This account is locked and can not be used”.

Has anyone here been able to get access to their apple account using “Better Business Bureau”

https://www.bbb.org/

I seen some people, in comments of this sub/reddit say that it worked for them. Can someone please help me through the process?? like what do I say? what adress do I put down.

Also

it’s a gmail, I do have access to the gmail, however no access to the icloud.

I have two devices on activation lock, with a lot of photos, videos and a lot of memories from 2014-2019. So many and i really want them back.

I do not have purchase proof for these devices, however I have any number code that you could ask for. Also its an iphone 4s and a Ipod touch 5 both on ios 9.3.5