Forgot iCloud password, but can't reset because different phone number on iCloud account...
This account is locked and can’t be used. How can I fix this?
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Okay, so this is an interesting one - could use some help here!
When I bought my iPhone about a year ago, I was in the process of shutting down my business, including the company phone plan. Due to some weirdness, I had to get a temporary phone number, and it's this phone number (let's call it Temp_Phone_Number) that the Apple Store rep used to set up my iCloud account.
I then forgot my iCloud password (as so many of us do, right!?), and have been unable to reset the password because my iCloud account has Temp_Phone_Number attached to it, which is no longer in service - I now have my original phone number back that I used with my company. I can't change the phone number associated with my iCloud account without logging in, though, and I can't log in, because I don't remember my password. I'm stuck.
I've been on multiple customer service calls with Apple, and have gone into the store for help, and literally, nobody has been able (or willing?) to help me with this. I can't download apps onto my phone without being logged into my iCloud account, which has been so frustrating.
I understand and even appreciate that Apple has secure practices here that make this challenging, but it shouldn't be impossible, right? Does anybody know of a workaround that I haven't thought of? This is so frustrating. Thanks in advance for the help!
Basically my dad got a new iPhone after years using Samsung. He tried logging into his old iCloud account, but it says “This account is used and cant be used.” I tried resetting the account but it doesn’t let me.
How can I fix this for my dad?
Thanks