Y'ALL.
I have never had such a frustrating experience with a registry/customer service team. If I were you, I would avoid registering with Indigo and just save yourselves the hassle.
We created a baby registry with Indigo (we registered online), but when my aunt went to purchase items off our registry in-store, we were surprised to learn there's no actual link or communication between the stores and the website. The staff said they weren't able to tick any of the items off our registry (for privacy reasons, they said?), but if she calls customer service, they can manually remove it from our registry, with proof of purchase. She calls customer service and NOPE. Turns out they can't acknowledge her in-store purchase, even if she takes a photo of the receipt... what? Isn't this supposed to be the same business? Why is it so disconnected? My aunt decides to return the books and purchase them online instead after wasting an afternoon shopping in-store. Annoying for sure, but whatever, lesson learned.
After our shower date, we get our redemption code for 20% off (completion discount) and the free memory book... well surprise: the code doesn't work in-store, and it also doesn't work online... okay. I get in touch with the customer service team earlier this week and they say they'll look into it and get back to me in a couple days. A couple days go by and I hear nothing. I follow up and am told the code is invalid/won't work and they can't issue a new code for me... so I ask what I'm supposed to do to get the 20% off completion discount, they say make the purchase and they will manually refund the 20% difference. So I place my order and then they tell me they can't actually issue the 20% off, it has to be forwarded to the billing team... and that they'll get back to me in a few days. I gotta say, I've been lucky in my pregnancy and it's been quite chill, but this has been irritating to say the least.
Has this ever happened to you?! Or was it completely smooth and seamless on your end??
I just wanted to save you future moms some time by writing about my experience with the Indigo registry on MyRegistry.com
I had never created a registry on the IndigoBaby registry (Indigo's own registry), but I went to their website recently and followed the steps to create a new registry on myregistry.com. There was nothing to "sync" because I never had a registry on indigo, and this new registry was created after Oct 1, 2022 (which is when the Indigo registry shut down).
Based on the Indigo website, I was under the impression that I could still get the 20% completion discount, as they state in their FAQ
"If your event date is after October 1, 2022, Indigo is happy to honour your completion discount and will email you a one-time 20% off coupon to be used in-store or online on Baby products. Some exclusions apply. For a full list of exclusions please click here. Emails with completion discount will be sent in October 2022. If you have any questions or concerns, please get in touch with us at [email protected]."
So I set up my entire registry, made sure I was meeting all the criteria and called customer service to figure out how to get the 20% completion discount. Turns out I am not "eligible" because I never had a registry on Indigo prior to Oct 1 2022.
Ladies - save your time and energy and DON'T create a registry for Indigo using myregistry.com. It's no use and you won't get the discount.
I do still recommend using myregistry.com for other stuff - it's super easy to add items from a whole bunch of different places onto 1 registry. Just don't bother making sure you have items from Indigo (at least until Indigo has their own registry system up and running again - and who knows how long that will take).
TLDR: Information on Indigo website is misleading. Don't waste your time - you won't get the 20% if you create a new registry after Oct 1, 2022.