An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.

Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy. Learn more about returns, refunds and exchanges (Opens in a new window)

iPhone 17 models don’t have a physical SIM tray and activate only using eSIM. Use of an eSIM requires a carrier that supports eSIM and a wireless service plan. With eSIM Carrier Activation, supported carriers can assign an eSIM to your iPhone digitally. If your carrier supports eSIM Quick Transfer, you can transfer the SIM from your previous iPhone to your new iPhone without contacting your carrier. Additionally, your carrier can provide you with a QR code or ask you to use their carrier app to activate an eSIM. Learn more about setting up your eSIM(Opens in a new window). While traveling inte