Body text. Though there isn’t anything technically wrong with the device, I’d like to swap it out for another.

So i bought this phone on Nov 6, in person from Apple store (not order pickup), paid in full no carrier finance. I was informed at the time that will be within holiday return policy (up to January 8). Was using it, then Weeks later I bought another iPhone in purple color and decide I will return the gold one later. Days ago I went to same Apple store, to return iPhone gold. After they scan the receipt, employee says they getting a message that wont allow the return (pic attached). They said they dont know specifics, just that they cant process, and refer me to call Apple directly. They know return date is still valid.

I call Apple, they said theres no block to this phone serial number. And refer me back to store since this was a in-store order(not online).

So i feel im getting the run around with little info. Anyone had similar situation or insights what to check next?

I have attached pic of Apple store device showing the message after scanning receipt

Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.

I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.

Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.

I bought a phone that I initiated to return as I don’t like the model.

Apple gave me 14 days from the date of initiating the return to return it by mail. Can I keep service on the phone I’m returning and still use until I return it several days by now (won’t be able to do it until then and don’t have anyone to do it for me) even though it will be past the initial 14 days? I’m waiting for another model to arrive from another company to transfer service

When do you return an iPhone to the Apple Store within the 15-day limit that Apple does with these phones? Apparently Apple changes the case and sends it a replacement device. But it's impossible for Apple to change a complete case for a micro scratch, right? Is there a chance that these products will be resold new? This could explain why some new products have defects out of the box.

Apple has a 14-day trial with 100% money back if you are not happy. If you go through your carrier, they will charge a restocking fee, same as Best Buy and other resellers. But Apple stores don't charge anything for returning your phone. I see a lot of android users asking question on here about the iPhone and in my opinion the best thing they can do is just get the iPhone and try it out for themselves. I had to return an iPhone before and the experience could not have been any smoother....they won't pester you with questions or try to keep you from returning the phone. Its as simple as walking, saying you would like to return the phone, and that's it. This should be on the sidebar as a fyi for anyone looking for info.

Could I buy the new iphone and use for a week then return them after a week to the apple store?

I know this isn't technically apple problem but I had my iPad delivered to my friends house since I am out of the country and he wasn't available to accept the package for three straight days with UPS and they said they are returning it to the sender. Is apple going to refund the product or are they going to ask me to send another address? I want to contact their support but they don't offer email only phone.

The number of people totally down with, advocating for, and participating in returning laptops is horrifying.

Seems like every post you see some variation of buy the in stock version and return it when your order arrives type of comment, either to skirt delivery times or to test out different spec levels.

Apple in my opinion has an extremely generous return policy for such expensive devices, but everyone should check themselves on how they decide to use/abuse it.

With the frequency I see of this echo chamber’s shouts for abuse, I figure it won’t be long before Apple amends their policy and introduces protections to prevent someone buying a$2k-$5k device only to return it a month or two later when their order arrives.

For all my life, I was a Windows and Samsung user. It all started when my Z Flip1 broke a few months back and I desperately needed a phone as an international Postgraduate student in the UK. I needed a phone with reliable warranty provision. My Z Flip 1 despite still being in warranty was not eligible for a free repair simply because it was purchased in my home country Malaysia hence the device and warranty being region locked.

Out of curiosity I walked into an Apple Store one day and was reassured that their warranties are international. I placed an order online for an iPhone 14 Pro, got buyers remorse when I felt unhappy with the small screen and dynamic island protruding further into the usable screen space. Returned the 14 Pro, got a 14 Plus thinking all I needed was a bigger screen and can skimp out on the rest, but the 60hz on such a big screen became unbearable for me (coming from a gaming laptop which I daily drive with 120hz). AGAIN, I returned it and got myself a 14 Pro Max as a long-term investment and have stuck with it since. Needless to say the Apple Store employees were amazing and extra-sweet to me when they found out that it would be my first iPhone.

Similar story to my laptop, realised the battery life wasn't really keeping up with my use case in Bar school and rarely being around power outlets, I decided that if I was going into the walled garden, I might as well go full in. I don't plan on getting an Apple Watch so the integrated notification system would be nice. Having FaceTime on my computer would be great for long video calling with my long distance partner too. So, a new MacBook for me, and my old gaming laptop would go to my sister who'll be starting college in 2023.

Long story short... I bought the baseline MBP 14" 16/512, realised how often I'm on the go so the 1Tb would make more sense as having an external SSD would be a bad idea given how clumsy and forgetful I am (constantly forgetting things and yes... I have a history of dropping and killing an old external HDD). Went online, bought a 16/1Tb variant... AND IT HAPPENED AGAIN. Realised that 16Gb memory isn't exactly the best idea for keeping the device long-term as I intend to hand it down to my family members.

I've easily used the Return option for more than 4 times now (1 for when I got AirPods), and now I'll be returning another 2 MacBooks. Yes, I'm indecisive mostly because I'm currently in the thick of exam preparations and urgently need to make a decision and have a working computer. Spoke to an Apple specialist online, and oh boy Apple and their customer services are amazing. The online specialist told me "I would advise going for a bigger Memory configuration as storage can always be added with external drives."

Have I been abusing Apple's return policy? Maybe, but it is due to this very same policy that led to my purchase of an AirPods Pro 2, iPhone 14 Pro Max, and now a MBP 14" 32/1Tb... all within the span of a year! Even as I shared my worries about having returned too many products, the online specialist reassured me that the return policy exists to ensure that their customers have a product that they are satisfied with. Yes, Apple products do come at a premium but for the first time in a very long time... a multinational company made me feel like they cared.

TLDR: Over the span of 6 months, I returned 2 iPhones, 1 AirPod, and soon another 2 MacBooks. Despite all that, Apple reassured me to take advantage of their return policy and find a product that I'll be happy with. Apple's return policy can be abused... yes, but it matter so much to an indecisive ADHD person who's completely new to Apple products. They make a big online purchase seem so easy and care-free (which in turn leads to increased sales). Pair that with amazing customer service, I now see why Apple has a loyal fanbase.

I really need to refund the phone cause I need the money so I’m wondering if last the 14 days form the refund policy can be possible I’m just 4 days off.

Thanks

I purchased an iPhone 13 for my wife for Christmas as an upgrade to her current iPhone 7 (yes I said 7). I see now that the iPhone 14+ is on sale for the same price ($5/month). The 13 was delivered on 12/1 but is still in the box unopened. Is 14 days the hard rule for returns or am I missing something?

Long story short yesterday went to the Apple store, traded in an 11 and got $200 credit. Was going to buy a 14 but when informed it was eSim only, I didn’t know if it could be used in a U.S. territory. To be safe we bought the 13 and have had it one day, etc.

Now we find out through testimonial that it CAN be used in the territory with their carriers and eSim is not a problem.

It’s a bit ridiculous but can I go back to the store and swap it for a 14 considering it’s only 80 more dollars than the 13?

Thanks

I've tried googling this question a 100 million ways to find the answer, but could only find a reddit thread from six years ago so apologies if this is a repetitive question for the subreddit... I got the iPhone 17 Pro through the iPhone Upgrade Program, but I'm itching to exchange it for the iPhone Air instead.. How does the process work? I originally traded in my iPhone 15 Pro… will I still get credit for it?

Looking to hear other people’s experiences dealing with this situation

I'm considering buying the MacBook One. I've read a bunch of reviews, tried it out in store, but I feel like I'll just need to use it for a week or two to know for sure if I want to keep it. Is using the return policy as a trial period frowned upon at the Apple Store? Am I going to get any hassle for returning it just because I didn't like it?

Received a new iPhone 14 pro max that had issues with Face ID and poor battery performance. I was charged a $55 restocking fee for an exchange. In the fine print, it says returns within 14 days (which it was) a $55/10%restocking fee MAY apply.

Wasn’t this an exchange not a return or does it make a difference? Also charging customers for new devices that are not functioning properly right out of the box seems very wrong and a poor business practice.

This device was under the manufactures warranty but the AT&T rep said it was best to return it under the 14-day buyer's remorse clause. I think he was wrong here.

What happens to these devices?

Just switched to Verizon from T-mobile for better coverage in my area. I got the 16 pro through their promotion of $639 off and sold off my 15PM. For some reason the battery life has been pretty bad on the new iPhone 16 pro and it has me contemplating returning it for a 16PM. I’m aware of the $50 fee since I opened the phone but my question is, do I have to return phone immediately or once new phone arrives? Has anybody gone through this?

Edit: how about return method like do Apple offer a carrier to send the item

I’ve never bought a product from Apple, but of course I’ve brought a ton from Amazon so I wasn’t sure thanks guys