I have a customer who did a return on a laptop I sold and they returned a different one. I spoke to an agent who said not to refund them and opened a report.
Today I check and eBay forced the refund. I went to have them call me and now I see that they aren’t opened on the weekends.
Does anyone know when this started?
Are they insane? Why would I want a call back from someone I can't even understand half of what they are saying, when important things are at hand? Wouldn't a chat work 10000000000000000 times better? Like it used to?
What the hell is going on with these companies?
Update: It all depends on the direction you go for support. Went a different route today and easily got chat person.
But originally, when choosing, didn't get my item, no can do with chat.